Orders & Shipping
Track your IKOU order, understand delivery timeframes, and get answers on shipping costs, delays, and dispatch across Australia and internationally.
What is IKOU's Shipping & Delivery Policy?
We want your IKOU order to reach you as quickly and smoothly as possible. Here's everything you need to know about our shipping and delivery. IKOU orders are sent via Australia Post or courier, depending on your order and delivery location. Australia
Where is my order? (Tracking Guide)
How to track your IKOU order and find out where it is after it's been dispatched.
How to find tracking email?
Where to find your IKOU shipping confirmation and tracking details after your order is placed.
How long does delivery take?
IKOU's estimated delivery timeframes for standard and express shipping across Australia.
Do you ship internationally?
Find out which countries IKOU ships to and what to expect for international delivery.
Why is my order delayed?
Common reasons for IKOU order delays and what to do if your delivery is taking longer than expected.
What happens if my order is out of stock?
What IKOU does when an item in your order is unavailable and how we'll keep you informed.
My order arrived damaged or missing items
What to do if your IKOU order arrives with damaged, incorrect, or missing items.
Can I change or cancel my order after placing it?
Whether IKOU orders can be edited or cancelled after purchase and how to request this.