How to find tracking email?Updated 3 months ago
How to find tracking email?
Once your order has been dispatched, we'll send a tracking email straight to the address you used at checkout. Here's how to find it.
Finding Your Tracking Email
- Check the inbox of the email address you used when placing your order
- Your email will include a tracking number and a link to follow your delivery in real time
- Can't find it? Check your junk or spam folder — it may have landed there
Delivery Timeframes
| Stage | Timeframe |
|---|---|
| Dispatch | Within 24 hours on business days |
| Delivery | 1–3 days after dispatch |
Still Can't Find It?
If you've checked your inbox and junk folder and still haven't received your tracking email, our customer care team is happy to help track down your order.
Still need help?
We're here for you. If you couldn't find what you were looking for, our customer care team is happy to assist.
🕐 Customer Care Hours (AEST)
Mon – Thu: 9:00am – 5:00pm Fri: 9:00am – 3:00pm