Can I change or cancel my order after placing it?Updated 23 days ago
Can I change or cancel my order after placing it?
We always strive to get your order on its way as quickly as possible — which means our processing window is short. Here's what you need to know if you need to make a change.
Our Processing Time
| Timeframe | |
|---|---|
| Order Processing | 1–2 business days |
| Weekends & Public Holidays | Not processed |
Once your order has been processed and a packing list has been prepared, we're unable to make any changes. This includes:
- Shipping address and contact details
- Product selection, size, or quantity
- Discount codes or gift cards
- Payment method
- Order cancellations
Before You Check Out
To avoid any issues, we recommend double-checking the following before completing your order:
- Your shipping address and contact details
- Your product selection, size, and quantity
- Any discount codes or gift cards you'd like to apply
- Your payment method
Need to Make a Change Right Now?
If you've just placed your order and need to make a change, please contact our support team as soon as possible. We'll always do our best to help — as long as your order hasn't been processed yet.
Still need help?
We're here for you. If you couldn't find what you were looking for, our customer care team is happy to assist.
🕐 Customer Care Hours (AEST)
Mon – Fri: 8:00am – 4:00pm