What happens if my order is out of stock?Updated 3 months ago

What happens if my order is out of stock?

We do our best to keep our shelves stocked — but occasionally, high demand means a product may be delayed or temporarily out of stock. Here's what happens if that affects your order.

We'll Reach Out to You Straight Away

If any item in your order is out of stock or delayed, we'll contact you immediately via:

• The email address you provided at checkout
• The phone number on your order, if applicable

We'll let you know what's happening and work with you to find the best solution.

A Few Tips:

• Keep an eye on your inbox and junk folder for any updates from our team
• Make sure your contact details are up to date at checkout so we can reach you without delay
• If you haven't heard from us and are concerned about your order, please don't hesitate to get in touch

Still need help?

We're here for you. If you couldn't find what you were looking for, our customer care team is happy to assist.

📩 Contact Customer Support

🕐 Customer Care Hours (AEST)

Mon – Thu: 9:00am – 5:00pm Fri: 9:00am – 3:00pm