Why is my order delayed?Updated 23 days ago
Sale period and high volume fulfillment delays
First of all — thank you for your order! If your order is taking a little longer than usual to arrive, here's what may be happening.
Sale Periods & High Order Volumes
During sale periods, we experience a significantly higher volume of orders than usual. While we always do our best to get every order out the door as quickly as possible, processing times may be a little longer during these times.
- We aim to process all orders within 7 days of ordering during sale periods
- Your tracking email will be sent as soon as your order is dispatched
- If there are any further delays, we'll send you a notification email to keep you in the loop
What You Can Do
- Keep an eye on your inbox and junk folder for any updates from us
- Use your tracking link once you've received your dispatch email to follow your order in real time
- If it's been longer than 7 days and you haven't heard from us, please don't hesitate to reach out
We truly appreciate your patience during our busy periods — every order is packed with the same care and intention, no matter when it arrives.
Still need help?
We're here for you. If you couldn't find what you were looking for, our customer care team is happy to assist.
🕐 Customer Care Hours (AEST)
Mon – Fri: 8:00am – 4:00pm