All payment methods accepted at checkout on the IKOU website.

<h2 id="what-payment-methods-do-you-accept">What payment methods do you accept?</h2>We offer a range of secure, convenient payment options to make checkout as smooth as possible.Accepted Payment MethodsCards<ul><li style="font-family: Georgia, serif; font-size: 16px;">Visa</li><li style="font-family: Georgia, serif; font-size: 16px;">Mastercard</li><li style="font-family: Georgia, serif; font-size: 16px;">American Express</li></ul>Digital Wallets<ul><li style="font-family: Georgia, serif; font-size: 16px;">Apple Pay</li><li style="font-family: Georgia, serif; font-size: 16px;">Google Pay</li><li style="font-family: Georgia, serif; font-size: 16px;">Shop Pay</li><li style="font-family: Georgia, serif; font-size: 16px;">PayPal</li></ul>Secure PaymentsAll payments are processed securely through our encrypted payment gateway &#x2014; so you can shop with complete confidence.When Will I Be Charged?You will be charged at the time of checkout, once your order is confirmed. Still need help?We&apos;re here for you. If you couldn&apos;t find what you were looking for, our customer care team is happy to assist.&#x1F4E9; <a href="https://ikou.com.au/pages/contact-us" target="_blank" rel="noopener noreferrer">Contact Customer Support</a>&#x1F550; Customer Care Hours (AEST)Mon &#x2013; Fri: 8:00am &#x2013; 4:00pm

What payment methods do you accept?

How IKOU protects your payment details and keeps your transactions secure.

<h2 id="is-my-payment-information-secure">Is my payment information secure?</h2> Yes &#x2014; your security is our priority.&#xA0; How We Protect Your InformationEvery transaction on the IKOU website is protected by industry-standard security measures:<ul><li style="font-family: Georgia, serif; font-size: 16px;">All transactions are processed through a secure payment gateway</li><li style="font-family: Georgia, serif; font-size: 16px;">Your details are protected using SSL encryption</li><li style="font-family: Georgia, serif; font-size: 16px;">IKOU does not store your credit card information</li></ul>Your personal and payment information remains safe at all times &#x2014; from the moment you enter your details to the completion of your order. Still need help?We&apos;re here for you. If you couldn&apos;t find what you were looking for, our customer care team is happy to assist.&#x1F4E9; <a href="https://ikou.com.au/pages/contact-us" target="_blank" rel="noopener noreferrer">Contact Customer Support</a>&#x1F550; Customer Care Hours (AEST)Mon &#x2013; Fri: 8:00am &#x2013; 4:00pm<h2 id="isPasted"> </h2>

Is my payment information secure?

What to do if you experience a problem with payment on the IKOU website.

<h2 id="what-if-i-am-having-issues-checking-out">What if I am having issues checking out?</h2>If your payment isn&apos;t going through at checkout, don&apos;t worry - here are a few quick things to check before getting in touch. Things to Check First<ul><li style="font-family: Georgia, serif; font-size: 16px;">Card details are entered correctly&#xA0;- including the card number, expiry date, and CVV</li><li style="font-family: Georgia, serif; font-size: 16px;">Sufficient funds are available in your account</li><li style="font-family: Georgia, serif; font-size: 16px;">Your bank has not blocked the transaction - some banks flag online purchases as a security measure</li><li style="font-family: Georgia, serif; font-size: 16px;">You are using a supported payment method&#xA0;- see <a href="https://ikou-r24guzgdoke.gorgias.help/en-US/what-payment-methods-do-you-accept-5121006" target="_blank" rel="noopener noreferrer">What payment methods do you accept?</a></li></ul>Still Having Trouble?<ul><li style="font-family: Georgia, serif; font-size: 16px;">Try an alternative payment method&#xA0;- for example, switching from a card to PayPal or Apple Pay</li><li style="font-family: Georgia, serif; font-size: 16px;">Contact your bank or card provider directly, as the issue may be on their end</li><li style="font-family: Georgia, serif; font-size: 16px;">If you&apos;ve tried the above and are still unable to check out, our team is happy to help</li></ul> Still need help?We&apos;re here for you. If you couldn&apos;t find what you were looking for, our customer care team is happy to assist.&#x1F4E9; <a href="https://ikou.com.au/pages/contact-us" target="_blank" rel="noopener noreferrer">Contact Customer Support</a>&#x1F550; Customer Care Hours (AEST)Mon &#x2013; Fri: 8:00am &#x2013; 4:00pm

Payment issues

Step-by-step guide to applying a discount or promo code at IKOU checkout.

<h2 id="how-do-i-use-a-discount-code">How do I use a discount code? </h2><div data-block="true" data-editor="1v2c1" data-offset-key="fot89-0-0" id="isPasted"><div data-offset-key="fot89-0-0">When you checkout - right on the page where you have to enter the details, you will see a box that says Discount code or gift card. It looks something like this:&#xA0;</div></div><div data-block="true" data-editor="1v2c1" data-offset-key="godb-0-0"><div data-offset-key="godb-0-0"> </div></div><figure data-block="true" data-editor="1v2c1" data-offset-key="afr6k-0-0" contenteditable="false"><img data-fr-image-pasted="true" src="https://ikou.gorgias.com/api/attachment/download/0e8PW74ma8xDnpGB/Apply_Discount_Code-d14e46ff-1008-41b3-89e9-aa8f68bf8ec4.png" class="fr-fic fr-dii"></figure><div data-block="true" data-editor="1v2c1" data-offset-key="93v0-0-0"><div data-offset-key="93v0-0-0"> </div></div><div data-block="true" data-editor="1v2c1" data-offset-key="70c6e-0-0"><div data-offset-key="70c6e-0-0"> </div></div><div data-block="true" data-editor="1v2c1" data-offset-key="b4man-0-0"><div data-offset-key="b4man-0-0">Just enter the code or voucher number that you have and that should apply.&#xA0;</div></div><div data-block="true" data-editor="1v2c1" data-offset-key="6tdt6-0-0"><div data-offset-key="6tdt6-0-0"> </div></div><div data-block="true" data-editor="1v2c1" data-offset-key="bg6ib-0-0"><div data-offset-key="bg6ib-0-0">Please let us know if we can help you with anything else, we&apos;re here to help.&#xA0;</div> Still need help?We&apos;re here for you. If you couldn&apos;t find what you were looking for, our customer care team is happy to assist.&#x1F4E9; <a href="https://ikou.com.au/pages/contact-us" target="_blank" rel="noopener noreferrer">Contact Customer Support</a>&#x1F550; Customer Care Hours (AEST)Mon &#x2013; &#xA0;Fri: 8:00am &#x2013; 4:00pm</div>

How do I use a discount code?

Why your IKOU discount code may not be working and how to fix it.

<h2 id="common-issues-with-rewards--discount-codes">Common Issues with Rewards &amp; Discount Codes </h2>Having trouble locating or applying a reward or discount code? Here are some of the most common scenarios and what you can do. <h3 data-section-id="2xp8bo" data-start="425" data-end="461" id="i-havent-received-my-reward">I Haven&apos;t Received My Reward</h3>When you receive an eligible IKOU reward or discount, you&apos;ll be notified via email.If you haven&apos;t received or can&apos;t locate the email, you can also view your available rewards directly through your IKOU account:<ol data-start="681" data-end="956"><li data-section-id="btvfw0" data-start="681" data-end="771" style="font-family: Georgia, serif; font-size: 16px;">Log into your IKOU account using the email address associated with your membership.</li><li data-section-id="1mgh314" data-start="772" data-end="822" style="font-family: Georgia, serif; font-size: 16px;">Enter the verification code sent to your email.</li><li data-section-id="2iz0ex" data-start="823" data-end="879" style="font-family: Georgia, serif; font-size: 16px;">Navigate to Current Available Discounts &amp; Offers.</li><li data-section-id="fedgw4" data-start="880" data-end="956" style="font-family: Georgia, serif; font-size: 16px;">Your current available rewards and discount codes will be displayed here.</li></ol>Be sure to check the individual expiry date and conditions associated with your reward before using it. <h3 data-section-id="mjnm0k" data-start="1067" data-end="1131" id="i-forgot-to-apply-my-reward-or-discount-code-at-checkout">I Forgot to Apply My Reward or Discount Code at Checkout</h3>Discount and reward codes need to be applied before completing your order.Unfortunately, once an order has been processed, we&apos;re unable to retrospectively apply the discount or refund the difference.The good news is that most rewards have a few months before they expire, giving you time to use your reward towards your next eligible IKOU order.We recommend checking Current Available Discounts &amp; Offers in your IKOU account to confirm the expiry date of your specific reward. <h3 data-section-id="fk1smu" data-start="1629" data-end="1679" id="i-received-a-reward-after-placing-my-order">I Received a Reward After Placing My Order</h3>If a reward becomes available after you&apos;ve already placed an order, unfortunately it cannot be retrospectively applied to that purchase.You can instead use the reward towards your next eligible order, provided it is redeemed before its expiry date and your purchase meets any applicable conditions. <h3 data-section-id="z3ade6" data-start="1987" data-end="2035" id="my-reward-or-discount-code-isnt-working">My Reward or Discount Code Isn&apos;t Working</h3>Before completing your order, check:<ul data-start="2075" data-end="2337"><li data-section-id="kiwoei" data-start="2075" data-end="2119" style="font-family: Georgia, serif; font-size: 16px;">The reward or promotion is still valid</li><li data-section-id="w7you5" data-start="2120" data-end="2173" style="font-family: Georgia, serif; font-size: 16px;">Your order meets any minimum spend requirements</li><li data-section-id="1p2f6qw" data-start="2174" data-end="2214" style="font-family: Georgia, serif; font-size: 16px;">The products in your cart are eligible</li><li data-section-id="u70jfs" data-start="2215" data-end="2252" style="font-family: Georgia, serif; font-size: 16px;">The code has been entered correctly</li><li data-section-id="1mt6vo8" data-start="2253" data-end="2337" style="font-family: Georgia, serif; font-size: 16px;">The reward can be used alongside any other discounts or promotions already applied</li></ul>If everything looks correct and your code still isn&apos;t working, please don&apos;t complete your order just yet. Contact our Customer Care team and include a screenshot of your cart and the reward or discount you&apos;re trying to use so we can look into it for you. <h3 data-section-id="re1io8" data-start="2599" data-end="2628" id="my-reward-has-expired">My Reward Has Expired</h3>Rewards are issued with an individual expiry date, which can be viewed alongside the reward in your IKOU account.If your reward has expired, please contact our Customer Care team. We can review your account and circumstances; however, extensions cannot be guaranteed.<div data-block="true" data-editor="4cclr" data-offset-key="3l4oo-0-0"><div data-block="true" data-editor="4cclr" data-offset-key="6abnb-0-0" id="isPasted"> Still need help?We&apos;re here for you. If you couldn&apos;t find what you were looking for, our customer care team is happy to assist.&#x1F4E9; <a href="https://ikou.com.au/pages/contact-us" target="_blank" rel="noopener noreferrer">Contact Customer Support</a>&#x1F550; Customer Care Hours (AEST)Mon &#x2013; Fri: 8:00am &#x2013; 4:00pm</div></div>

Common Issues with Rewards & Discount Codes

Troubleshooting guide for discount codes that aren't applying correctly at checkout.

<h2 id="isPasted">Why isn&#x2019;t my discount code working?</h2> If your discount code isn&apos;t applying at checkout, here are the most likely reasons and how to fix them.&#xA0; Only One Code Per OrderIKOU allows one discount code per order. If you&apos;ve already applied a code, a second one cannot be added. This includes combining:<ul><li style="font-family: Georgia, serif; font-size: 16px;">Promo codes</li><li style="font-family: Georgia, serif; font-size: 16px;">Welcome discounts</li><li style="font-family: Georgia, serif; font-size: 16px;">Sale offers</li></ul><blockquote>Tip: Before completing your purchase, make sure you&apos;re using the code that gives you the best overall value.</blockquote>Sale Items May Be ExcludedDiscount codes may not apply to items that are already on sale. If your cart includes sale products:<ul><li style="font-family: Georgia, serif; font-size: 16px;">The code may not work at all, or</li><li style="font-family: Georgia, serif; font-size: 16px;">It may only apply to full-priced items</li></ul>Try removing sale items from your cart to check if the code applies to the remaining eligible products.Other Things to Check<ul><li style="font-family: Georgia, serif; font-size: 16px;">The code is entered exactly as provided &#x2014; no extra spaces or characters</li><li style="font-family: Georgia, serif; font-size: 16px;">The code has not expired</li><li style="font-family: Georgia, serif; font-size: 16px;">Your order meets any minimum spend requirements that may apply to the code</li></ul> Still need help?We&apos;re here for you. If you couldn&apos;t find what you were looking for, our customer care team is happy to assist.&#x1F4E9; <a href="https://ikou.com.au/pages/contact-us" target="_blank" rel="noopener noreferrer">Contact Customer Support</a>&#x1F550; Customer Care Hours (AEST)Mon &#x2013; Fri: 8:00am &#x2013; 4:00pm

Why isn’t my discount code working?

What to know about IKOU gift cards and e-vouchers — and how to purchase one.

<h2 id="does-ikou-offer-gift-cards">Does IKOU offer gift cards?</h2>Looking for a thoughtful gift for someone special? An IKOU gift card is a beautiful way to share the joy of wellness and let your loved one choose their own sanctuary. Great news &#x2014; yes, we do offer gift cards!IKOU gift cards are available to purchase online and can be redeemed both online and in-store, making them one of the most flexible gifting options we offer.Here&apos;s everything you need to know:<ul><li style="font-family: Georgia, serif; font-size: 16px;">Instant email delivery &#x2014; your gift card is delivered immediately to the email address entered at checkout</li><li style="font-family: Georgia, serif; font-size: 16px;">Easy to forward &#x2014; simply forward the email to your recipient with your own personal message</li><li style="font-family: Georgia, serif; font-size: 16px;">Flexible redemption &#x2014; valid for use both online at ikou.com.au and in-store</li><li style="font-family: Georgia, serif; font-size: 16px;">Perfect for any occasion &#x2014; birthdays, celebrations, self-care treats, or simply because</li></ul> Ready to gift the IKOU experience?Purchase your IKOU gift card here &#xA0;<a href="https://ikou.com.au/products/online-gift-card?_pos=2&amp;_sid=f8c9d27d5&amp;_ss=r" target="_blank" rel="noopener noreferrer">IKOU Gift Cards</a> Still need help?We&apos;re here for you. If you couldn&apos;t find what you were looking for, our customer care team is happy to assist.&#x1F4E9; <a href="https://ikou.com.au/pages/contact-us" target="_blank" rel="noopener noreferrer">Contact Customer Support</a>&#x1F550; Customer Care Hours (AEST)Mon &#x2013; Fri: 8:00am &#x2013; 4:00pm

Does IKOU offer gift cards?

IKOU

Find answers on accepted payment methods, discount codes, IKOU promotions, and resolving payment issues quickly at checkout.

Payments, Promotions, and Discount Codes

About iKOU

Experience IKOU

Where can I find IKOU in store?

What is Clean Beauty?

Transparency You Can Trust

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IKOU Skincare FAQs

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IKOU Candles FAQs

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IKOU Eye Pillow FAQs

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IKOU Japanese Dry Body Brush

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What Are the Benefits of Scalp Massage?

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IKOU Bamboo Scalp Massage Brush

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IKOU Essential Oils & Diffusers

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IKOU Magnesium Products

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IKOU Products' Storage, Shelf Life, and Packaging

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Where Can I Use My IKOU Gift Voucher?

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What Rewards and Benefits Can I Receive?

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Why Has My Membership Level or Eligible Spend Changed?

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IKOU Loyalty - The Interval

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IKOU Subscriptions

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Aromatherapy & Diffusers

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Already a Stockist?

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How Do I Contact IKOU Wholesale?

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Contact & Customer Support