Why isn’t my discount code working?Updated 23 days ago

Why isn’t my discount code working?

If your discount code isn't applying at checkout, here are the most likely reasons and how to fix them. 

Only One Code Per Order

IKOU allows one discount code per order. If you've already applied a code, a second one cannot be added. This includes combining:

• Promo codes
• Welcome discounts
• Sale offers

Tip: Before completing your purchase, make sure you're using the code that gives you the best overall value.

Sale Items May Be Excluded

Discount codes may not apply to items that are already on sale. If your cart includes sale products:

• The code may not work at all, or
• It may only apply to full-priced items

Try removing sale items from your cart to check if the code applies to the remaining eligible products.

Other Things to Check

• The code is entered exactly as provided — no extra spaces or characters
• The code has not expired
• Your order meets any minimum spend requirements that may apply to the code

Still need help?

We're here for you. If you couldn't find what you were looking for, our customer care team is happy to assist.

📩 Contact Customer Support

🕐 Customer Care Hours (AEST)

Mon – Fri: 8:00am – 4:00pm