How does the 'gift with purchase' work?Updated 4 days ago
How do Gifts With Purchase work?
At IKOU, we love treating our customers to something extra!
From time to time, we offer complimentary Gifts With Purchase (GWP) when your order meets the requirements of a particular promotion.
Each promotion has its own eligibility criteria, which may include a minimum spend, selected products or a specific promotional period.
How do I qualify for a Gift With Purchase?
To receive a complimentary gift, your order must meet the conditions of the promotion.
Please note:
Minimum spend requirements apply after all discounts, promotional codes and loyalty rewards have been deducted.
Shipping costs do not count towards the minimum spend.
Your order must be placed within the advertised promotional period.
Gifts With Purchase are available while stocks last.
Gifts cannot be exchanged for cash or alternative products.
Unless otherwise specified, only one of each promotional gift is available per qualifying order.
Is the minimum spend calculated before or after discounts?
All minimum spend requirements are calculated after discounts and rewards have been applied.
For example, if a promotion offers a complimentary candle with orders of $150 or more:
Your shopping cart totals $180.
A promotional discount reduces your product total to $126.
As your final product spend is below $150, your order does not qualify for the complimentary candle.
To qualify, your product total must reach the required minimum after all discounts and rewards have been applied, excluding shipping.
This also applies when using rewards from our loyalty program, The Interval.
How do I add my complimentary gift?
Once your order meets the promotional requirements, your eligible Gift With Purchase will become available to add to your cart.
Simply select your complimentary gift before proceeding through checkout.
We recommend checking that your gift appears in your cart and order confirmation before completing your purchase.
What happens if I forget to add my gift?
If you've met all promotional requirements but forgot to add your complimentary gift at checkout, please contact our Customer Care Team as soon as possible.
We'll be happy to review your order and check whether the gift can still be added, subject to stock availability and dispatch status.
Please note that complimentary gifts cannot be guaranteed once an order has been processed or dispatched.
Can I receive a Gift With Purchase on an order placed before the promotion started?
Gifts With Purchase are only available for orders placed during the advertised promotional period.
Unfortunately, orders placed before a promotion begins or after it ends are not eligible, even if they meet the minimum spend requirement.
Why wasn't my complimentary gift included?
There are several reasons why a Gift With Purchase may not have been included:
Your order total fell below the minimum spend after discounts.
The complimentary gift wasn't added to your cart before checkout.
Your order was placed outside the promotional period.
The gift was no longer available due to stock limitations.
Your order didn't meet the promotion's specific eligibility requirements.
Still need help?
We're here for you. If you couldn't find what you were looking for, our customer care team is happy to assist.
🕐 Customer Care Hours (AEST)
Mon – Fri: 8:00am – 4:00pm