Common Issues with Rewards & Discount CodesUpdated 22 days ago

Common Issues with Rewards & Discount Codes

Having trouble locating or applying a reward or discount code? Here are some of the most common scenarios and what you can do.

I Haven't Received My Reward

When you receive an eligible IKOU reward or discount, you'll be notified via email.

If you haven't received or can't locate the email, you can also view your available rewards directly through your IKOU account:

1. Log into your IKOU account using the email address associated with your membership.
2. Enter the verification code sent to your email.
3. Navigate to Current Available Discounts & Offers.
4. Your current available rewards and discount codes will be displayed here.

Be sure to check the individual expiry date and conditions associated with your reward before using it.

I Forgot to Apply My Reward or Discount Code at Checkout

Discount and reward codes need to be applied before completing your order.

Unfortunately, once an order has been processed, we're unable to retrospectively apply the discount or refund the difference.

The good news is that most rewards have a few months before they expire, giving you time to use your reward towards your next eligible IKOU order.

We recommend checking Current Available Discounts & Offers in your IKOU account to confirm the expiry date of your specific reward.

I Received a Reward After Placing My Order

If a reward becomes available after you've already placed an order, unfortunately it cannot be retrospectively applied to that purchase.

You can instead use the reward towards your next eligible order, provided it is redeemed before its expiry date and your purchase meets any applicable conditions.

My Reward or Discount Code Isn't Working

Before completing your order, check:

• The reward or promotion is still valid
• Your order meets any minimum spend requirements
• The products in your cart are eligible
• The code has been entered correctly
• The reward can be used alongside any other discounts or promotions already applied

If everything looks correct and your code still isn't working, please don't complete your order just yet. Contact our Customer Care team and include a screenshot of your cart and the reward or discount you're trying to use so we can look into it for you.

My Reward Has Expired

Rewards are issued with an individual expiry date, which can be viewed alongside the reward in your IKOU account.

If your reward has expired, please contact our Customer Care team. We can review your account and circumstances; however, extensions cannot be guaranteed.