Payment issuesUpdated 20 days ago
What if I am having issues checking out?
If your payment isn't going through at checkout, don't worry - here are a few quick things to check before getting in touch.
Things to Check First
- Card details are entered correctly - including the card number, expiry date, and CVV
- Sufficient funds are available in your account
- Your bank has not blocked the transaction - some banks flag online purchases as a security measure
- You are using a supported payment method - see What payment methods do you accept?
Still Having Trouble?
- Try an alternative payment method - for example, switching from a card to PayPal or Apple Pay
- Contact your bank or card provider directly, as the issue may be on their end
- If you've tried the above and are still unable to check out, our team is happy to help
Still need help?
We're here for you. If you couldn't find what you were looking for, our customer care team is happy to assist.
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