How to care for your IKOU candle to ensure a clean, even burn every time.

<h2 id="candle-care-recommendations">Candle Care Recommendations</h2>A little care makes all the difference. Follow these simple recommendations to get the best performance, the longest life, and the safest experience from every IKOU candle.Before Every Burn<ul><li style="font-family: Georgia, serif;">Always trim your wick to approximately 5mm before lighting</li><li style="font-family: Georgia, serif;">Check that the wax surface is clean and free of debris &#x2014; including any previous wick trimmings</li></ul>While Burning<table style="margin-right: calc(20%); width: 80%;"><thead><tr><th scope="col" style="width: 33.1365%;"><div style="text-align: center;">Recommendation</div></th><th scope="col" style="width: 66.8635%;"><div style="text-align: center;">Detail</div></th></tr></thead><tbody><tr><td style="width: 33.1365%;"><div style="text-align: center;">Burn time</div></td><td style="width: 66.8635%;"><div style="text-align: center;">Approximately 3&#x2013;4 hours maximum per session</div></td></tr><tr><td style="width: 33.1365%;"><div style="text-align: center;">Surface</div></td><td style="width: 66.8635%;"><div style="text-align: center;">Always burn on a heat-resistant surface</div></td></tr><tr><td style="width: 33.1365%;"><div style="text-align: center;">Airflow</div></td><td style="width: 66.8635%;"><div style="text-align: center;">Keep away from drafts and fans</div></td></tr><tr><td style="width: 33.1365%;"><div style="text-align: center;">Supervision</div></td><td style="width: 66.8635%;"><div style="text-align: center;">Never leave a burning candle unattended</div></td></tr></tbody></table> After Every Burn<ul><li style="font-family: Georgia, serif;">Allow the candle to cool completely before relighting or moving</li><li style="font-family: Georgia, serif;">Replace the lid once cooled to protect the wax surface and preserve the scent</li></ul> When to Stop Using Your CandleDiscontinue use when approximately 13mm of wax remains in the vessel. Burning beyond this point can cause the glass to overheat and may be a safety risk.If you notice any cracking or stress in the glass at any point during use, extinguish immediately and do not relight. See <a href="https://ikou-r24guzgdoke.gorgias.help/en-US/what-should-i-do-if-my-candle-gets-too-hot-or-shows-signs-of-overheating-6439502" target="_blank" rel="noopener noreferrer">What should I do if my candle gets too hot or shows signs of overheating?</a> Quick Reference Candle Care Checklist<table style="margin-right: calc(12%); width: 88%;"><thead><tr><th scope="col" style="width: 40.3948%;"><div style="text-align: center;">Step</div></th><th scope="col" style="width: 59.421%;"><div style="text-align: center;">Action</div></th></tr></thead><tbody><tr><td style="width: 40.3948%;"><div style="text-align: center;">Before lighting</div></td><td style="width: 59.421%;"><div style="text-align: center;">Trim wick to 5mm</div></td></tr><tr><td style="width: 40.3948%;"><div style="text-align: center;">While burning</div></td><td style="width: 59.421%;"><div style="text-align: center;">Max 3&#x2013;4 hours, heat-resistant surface, no drafts</div></td></tr><tr><td style="width: 40.3948%;"><div style="text-align: center;">After burning</div></td><td style="width: 59.421%;"><div style="text-align: center;">Cool completely before moving or relighting</div></td></tr><tr><td style="width: 40.3948%;"><div style="text-align: center;">End of life</div></td><td style="width: 59.421%;"><div style="text-align: center;">Stop at 13mm of wax remaining</div></td></tr></tbody></table> Still need help?We&apos;re here for you. If you couldn&apos;t find what you were looking for, our customer care team is happy to assist.&#x1F4E9; <a href="https://ikou.com.au/pages/contact-us" target="_blank" rel="noopener noreferrer">Contact Customer Support</a>&#x1F550; Customer Care Hours (AEST)Mon &#x2013; Thu: 9:00am &#x2013; 5:00pm Fri: 9:00am &#x2013; 3:00pm

Candle Care Recommendations

IKOU's recommended burn times to get the best performance from your candle.

<h2 dir="ltr" id="what-is-the-recommended-burn-time-for-candles">What is the recommended burn time for candles?</h2>A little candle care goes a long way. Follow these simple tips to get the most out of every IKOU candle burn.&#xA0;Recommended Burn Time<table style="margin-right: calc(36%); width: 64%;"><thead><tr><th scope="col"> </th><th scope="col" style="text-align: center;">Recommendation</th></tr></thead><tbody><tr><td style="text-align: center;">Ideal burn time per session</td><td style="text-align: center;">2&#x2013;3 hours</td></tr><tr><td style="text-align: center;">Maximum continuous burn time</td><td style="text-align: center;">4 hours&#xA0;</td></tr></tbody></table> Burn until the wax melts evenly across the entire surface &#x2014; this helps prevent tunnelling and extends the life of your candle.<blockquote>Avoid burning for longer than 4 hours continuously. Extended burns can cause the vessel to become too hot and may affect candle performance.</blockquote>Wick CareAlways trim your wick to approximately 5mm before each burn. This helps maintain a clean, even flame and prevents excess soot or flickering.Quick Candle Care Tips<ul><li style="font-family: Georgia, serif;">Burn on a stable, heat-resistant surface away from drafts, children, and pets</li><li style="font-family: Georgia, serif;">Keep the wax pool free of wick trimmings and debris</li><li style="font-family: Georgia, serif;">Never leave a burning candle unattended</li><li style="font-family: Georgia, serif;">Store your candle with the lid on when not in use to protect the scent and wax surface</li></ul>Still need help?We&apos;re here for you. If you couldn&apos;t find what you were looking for, our customer care team is happy to assist.&#x1F4E9; <a href="https://ikou.com.au/pages/contact-us" target="_blank" rel="noopener noreferrer">Contact Customer Support</a>&#x1F550; Customer Care Hours (AEST)Mon &#x2013; Thu: 9:00am &#x2013; 5:00pm Fri: 9:00am &#x2013; 3:00pm

What is the recommended burn time for candles?

Troubleshooting tips if your IKOU candle's scent throw seems weaker than expected.

<h2 id="why-is-my-candle-scent-not-projecting-strongly">Why Is My Candle Scent Not Projecting Strongly?</h2>If your IKOU candle scent feels&#xA0;softer than expected, you&apos;re not alone&#xA0;&#x2014; and there&apos;s usually a simple&#xA0;explanation. Here&apos;s a full guide to&#xA0;understanding and improving your&#xA0;candle&apos;s fragrance experience.&#xA0;Room Size &amp; EnvironmentThe space your candle burns in plays a big role in how strongly the scent is experienced:<table style="margin-right: calc(5%); width: 95%;"><thead><tr><th scope="col" style="width: 36.4%;">Factor</th><th scope="col" style="width: 63.28%;">How It Affects Scent Throw</th></tr></thead><tbody><tr><td style="width: 36.4%;">Room size</td><td style="width: 63.28%;">Larger rooms dilute fragrance more quickly</td></tr><tr><td style="width: 36.4%;">Ceiling height</td><td style="width: 63.28%;">High ceilings mean scent has more space to disperse</td></tr><tr><td style="width: 36.4%;">Airflow and ventilation</td><td style="width: 63.28%;">Strong airflow carries scent away faster</td></tr><tr><td style="width: 36.4%;">Open windows or fans</td><td style="width: 63.28%;">Can significantly reduce scent intensity</td></tr><tr><td style="width: 36.4%;">Placement within the room</td><td style="width: 63.28%;">Central placement generally improves scent circulation</td></tr></tbody></table> For best results, burn your candle in a small to medium sized, relatively enclosed space with minimal drafts.Wick MaintenanceProper wick care is one of the most important factors in fragrance performance:<ul><li style="font-family: Georgia, serif;">Always trim wicks to approximately 5mm before each burn</li><li style="font-family: Georgia, serif;">Burn long enough for a full melt pool to form across the surface &#x2014; this releases the most fragrance</li><li style="font-family: Georgia, serif;">Avoid burning beyond 3&#x2013;4 hours as this can cause the wick to mushroom or become uneven.</li></ul>If wicks become too short, mushroomed, or uneven, fragrance projection can be noticeably affected. See <a href="https://ikou-r24guzgdoke.gorgias.help/en-US/candle-care-recommendations-6439503" target="_blank" rel="noopener noreferrer">Candle Care Recommendations</a> for our full wick care guide.Natural Fragrance VariationIKOU candles are made with natural essential oils and botanical blends &#x2014; and natural fragrance is inherently different from synthetic fragrance oils.Some of our aromas are intentionally softer and more subtle &#x2014; creating a genuine aromatherapy experience rather than an overpowering scent. This is by design, not a fault.Scent intensity can also vary naturally depending on:<ul><li style="font-family: Georgia, serif;">The specific blend and its botanical composition</li><li style="font-family: Georgia, serif;">Seasonal ingredient variation between batches</li><li style="font-family: Georgia, serif;">The environment the candle is burned in</li></ul>Sensory AdaptationIt&apos;s also very common to become accustomed to a scent over time with regular use &#x2014; making it feel less noticeable, even when the candle is performing exactly as it should.Try burning the candle in a different room, or taking a break from it for a few days &#x2014; you may find the scent feels much stronger when you return to it.No Formula ChangesIf you&apos;ve noticed a difference between batches, please know this does not necessarily indicate a formula change or fault. IKOU formulations are carefully developed to maintain consistency while still embracing the natural variation that occurs within botanical ingredients.Think There May Be a Fault?If you believe your candle may have a genuine fault, please contact our Customer Care team with:<ul><li style="font-family: Georgia, serif;">Photos of the candle</li><li style="font-family: Georgia, serif;">The batch number located on the base of the candle jar</li></ul>Our team will be happy to investigate further. Still need help?&#xA0;We&apos;re here for you. If you couldn&apos;t find what you were looking for, our customer care team is happy to assist.&#x1F4E9; <a href="https://ikou.com.au/pages/contact-us">Contact Customer Support</a>&#x1F550; Customer Care Hours (AEST)Mon &#x2013; Thu: 9:00am &#x2013; 5:00pm Fri: 9:00am &#x2013; 3:00pm

Why Is My Candle Scent Not Projecting Strongly?

Safety guidance and steps to take if your IKOU candle overheats during use.

<h2 id="what-should-i-do-if-my-candle-gets-too-hot-or-shows-signs-of-overheating">What should I do if my candle gets too hot or shows signs of overheating?</h2>Candles naturally generate heat while burning &#x2014; but there are a few signs to watch for that tell you it&apos;s time to give your candle a rest. Here&apos;s what to do and what to look out for.&#xA0;What to Do If Your Candle OverheatsIf your candle becomes excessively hot or shows any signs of overheating:<ol><li style="font-family: Georgia, serif;">Extinguish the candle immediately</li><li style="font-family: Georgia, serif;">Allow it to cool completely before relighting</li><li style="font-family: Georgia, serif;">Once cooled, trim the wick to 5mm before your next burn</li><li style="font-family: Georgia, serif;">Check for any damage to the glass before relighting &#x2014; if cracking is visible, do not relight</li></ol>Signs Your Candle May Be OverheatingKeep an eye out for any of the following during your burn:<table style="margin-right: calc(3%); width: 97%;"><thead><tr><th scope="col" style="width: 47.2686%;"><div style="text-align: center;">Sign</div></th><th scope="col" style="width: 52.5797%;"><div style="text-align: center;">What It Means</div></th></tr></thead><tbody><tr><td style="width: 47.2686%;"><div style="text-align: center;">Glass feels extremely hot to touch</div></td><td style="width: 52.5797%;"><div style="text-align: center;">Candle has been burning too long or wick is too long</div></td></tr><tr><td style="width: 47.2686%;"><div style="text-align: center;">Flame is unusually large or unstable</div></td><td style="width: 52.5797%;"><div style="text-align: center;">Wick needs trimming or there&apos;s a draft nearby</div></td></tr><tr><td style="width: 47.2686%;"><div style="text-align: center;">Excessive soot or smoke</div></td><td style="width: 52.5797%;"><div style="text-align: center;">Wick is too long or airflow is affecting the flame</div></td></tr><tr><td style="width: 47.2686%;"><div style="text-align: center;">Wick &quot;mushrooming&quot; at the tip</div></td><td style="width: 52.5797%;"><div style="text-align: center;">Wick needs to be trimmed before the next burn</div></td></tr><tr><td style="width: 47.2686%;"><div style="text-align: center;">Candle burning too rapidly</div></td><td style="width: 52.5797%;"><div style="text-align: center;">Burning time exceeded or wick needs attention</div></td></tr><tr><td style="width: 47.2686%;"><div style="text-align: center;">Wick shifting position or appearing loose</div></td><td style="width: 52.5797%;"><div style="text-align: center;">Discontinue use and contact our team</div></td></tr><tr><td style="width: 47.2686%;"><div style="text-align: center;">Cracking or stress visible in the glass</div></td><td style="width: 52.5797%;"><div style="text-align: center;">Do not relight &#x2014; contact our team</div></td></tr></tbody></table> Common Causes of OverheatingMost overheating issues come down to one of the following:<ul><li style="font-family: Georgia, serif;">Burning for longer than the recommended time &#x2014; we recommend a maximum of 4 hours continuously</li><li style="font-family: Georgia, serif;">Not trimming the wick to 5mm before each burn</li><li style="font-family: Georgia, serif;">Drafts or airflow near the candle affecting the flame</li><li style="font-family: Georgia, serif;">Burning near heat sources or direct sunlight</li></ul>&#xA0;Prevention TipsA little care goes a long way in keeping your IKOU candle performing beautifully:<ul><li style="font-family: Georgia, serif;">Always burn for 2&#x2013;3 hours at a time &#x2014; never exceed 4 hours continuously</li><li style="font-family: Georgia, serif;">Trim your wick to 5mm before every single burn</li><li style="font-family: Georgia, serif;">Place your candle on a stable, flat, heat-resistant surface away from drafts</li><li style="font-family: Georgia, serif;">Never leave a burning candle unattended</li><li style="font-family: Georgia, serif;">Keep away from children and pets</li></ul>See&#xA0;<a href="https://ikou-r24guzgdoke.gorgias.help/en-US/what-is-the-recommended-burn-time-for-candles-6019785" target="_blank" rel="noopener noreferrer">What is the recommended burn time for candles?</a> for our full candle care guide. Still need help?We&apos;re here for you. If you couldn&apos;t find what you were looking for, our customer care team is happy to assist.&#x1F4E9; <a href="https://ikou.com.au/pages/contact-us" target="_blank" rel="noopener noreferrer">Contact Customer Support</a>&#x1F550; Customer Care Hours (AEST)Mon &#x2013; Thu: 9:00am &#x2013; 5:00pm Fri: 9:00am &#x2013; 3:00pm

What should I do if my candle gets too hot or shows signs of overheating?

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