Find out where IKOU gift vouchers can be redeemed — online, in store, and at IKOU spas.

<h2 id="where-can-i-use-my-ikou-gift-voucher">Where Can I Use My IKOU Gift Voucher?</h2>Your IKOU gift voucher is a flexible and thoughtful way to enjoy the full IKOU experience &#x2014; here&apos;s everything you need to know about where and how to use it.&#xA0;Where You Can Redeem Your VoucherIKOU gift vouchers are accepted at the following locations:<ul><li style="font-family: Georgia, serif;">Online at <a href="https://ikou.com.au">ikou.com.au</a></li><li style="font-family: Georgia, serif;">Participating IKOU spa and retail locations</li></ul> Where Vouchers Cannot Be RedeemedPlease note that IKOU gift vouchers cannot be redeemed at:<ul><li style="font-family: Georgia, serif;">Third-party stockists or retailers that carry IKOU products</li></ul><blockquote>Your voucher is only valid through official IKOU channels &#x2014; online or at a participating IKOU-owned location.</blockquote> Not Sure If a Location Accepts Vouchers?If you&apos;re planning to visit a spa or retail location and want to confirm they accept gift vouchers before you arrive, please contact our Customer Care team &#x2014; we&apos;re happy to check for you.&#x1F449; <a href="https://ikou.com.au/pages/store-locator" target="_blank" rel="noopener noreferrer">Find Your Nearest IKOU Location</a> Good to Know<ul><li style="font-family: Georgia, serif;">For online redemption, simply enter your voucher code at checkout in the discount or gift card field</li><li style="font-family: Georgia, serif;">If you need help applying your voucher online, see <a href="https://ikou-r24guzgdoke.gorgias.help/en-US/how-do-i-use-a-discount-code-5121011" target="_blank" rel="noopener noreferrer">How do I use a discount code?</a></li><li style="font-family: Georgia, serif;">Vouchers cannot be exchanged for cash</li></ul> Still need help?We&apos;re here for you. If you couldn&apos;t find what you were looking for, our customer care team is happy to assist.&#x1F4E9; <a href="https://ikou.com.au/pages/contact-us" target="_blank" rel="noopener noreferrer">Contact Customer Support</a>&#x1F550; Customer Care Hours (AEST)Mon &#x2013; Fri: 8:00am &#x2013; 4:00pm

Where Can I Use My IKOU Gift Voucher?

Everything you need to know about IKOU gift voucher validity and expiry conditions.

<h2 id="is-there-an-expiration-date-on-my-gift-voucher">Is There an Expiration Date on My Gift Voucher?</h2>Yes &#x2014; IKOU gift vouchers come with an expiry date. Here&apos;s everything you need to know so you don&apos;t miss out.Voucher Validity<table style="margin-right: calc(5%); width: 95%;"><thead><tr><th scope="col"> </th><th scope="col">Detail</th></tr></thead><tbody><tr><td>Valid for</td><td>3 years from the date of purchase</td></tr><tr><td>Where to find your expiry date</td><td>Your gift voucher confirmation email</td></tr><tr><td>Need help confirming?</td><td>Contact our Customer Care team</td></tr></tbody></table> Important to Know<blockquote>Expired gift vouchers cannot be extended or reissued. We recommend redeeming your voucher well before the expiry date to avoid missing out.</blockquote>Good to Know<ul><li style="font-family: Georgia, serif;">Your expiry date is included in your gift voucher confirmation email &#x2014; check your inbox or junk folder if you can&apos;t find it</li><li style="font-family: Georgia, serif;">If you&apos;re unsure of your voucher balance or expiry date, our Customer Care team can look this up for you</li><li style="font-family: Georgia, serif;">Ready to use your voucher? See <a href="https://ikou-r24guzgdoke.gorgias.help/en-US/where-can-i-use-my-ikou-gift-voucher-6439519" target="_blank" rel="noopener noreferrer">Where Can I Use My IKOU Gift Voucher?</a> for redemption options</li><li style="font-family: Georgia, serif;">Need help applying it online? See <a href="https://ikou-r24guzgdoke.gorgias.help/en-US/how-do-i-use-a-discount-code-5121011" target="_blank" rel="noopener noreferrer">How do I use a discount code?</a></li></ul> Still need help?We&apos;re here for you. If you couldn&apos;t find what you were looking for, our customer care team is happy to assist.&#x1F4E9; <a href="https://ikou.com.au/pages/contact-us" target="_blank" rel="noopener noreferrer">Contact Customer Support</a>&#x1F550; Customer Care Hours (AEST)Mon &#x2013; Fri: 8:00am &#x2013; 4:00pm

Is There an Expiration Date on My Gift Voucher?

IKOU currently offers digital e-vouchers only — find out how they work and how to use them.

<h2 id="isPasted">Do We Offer Physical and Digital Gift Vouchers?</h2>Looking for the perfect gift? IKOU offers both digital gift vouchers (e-vouchers) and hard-copy gift vouchers, depending on how you would like to purchase and gift them.<h3 data-section-id="afayzn" data-start="443" data-end="472" id="digital-gift-vouchers">Digital Gift Vouchers</h3>Our e-vouchers can be purchased online and are delivered electronically, making them a convenient option for gifting from anywhere or for those last-minute occasions.Digital gift vouchers can be redeemed:<ul data-start="682" data-end="768"><li data-section-id="l8jrai" data-start="682" data-end="698" style="font-family: Georgia, serif; font-size: 16px;">Online at IKOU</li><li data-section-id="3e8cwa" data-start="699" data-end="729" style="font-family: Georgia, serif; font-size: 16px;">In participating IKOU stores</li><li data-section-id="1izh5d4" data-start="730" data-end="768" style="font-family: Georgia, serif; font-size: 16px;">Towards eligible IKOU spa treatments</li></ul><h3 data-section-id="goydgu" data-start="770" data-end="801" id="hard-copy-gift-vouchers">Hard-Copy Gift Vouchers</h3>Prefer something physical to give as a gift? Hard-copy IKOU gift vouchers are now available to purchase in-store.Simply visit one of our IKOU stores and our team will be happy to assist you with purchasing a physical gift voucher.<a target="_blank" rel="noopener noreferrer" href="https://ikou.com.au/pages/store-locator">Find Your Nearest IKOU Store</a><h3 data-section-id="1xmuv8a" data-start="1080" data-end="1117" id="which-option-should-i-choose">Which Option Should I Choose?</h3>Choose an e-voucher if you&apos;d like the convenience of purchasing online and electronic delivery, or visit us in-store if you&apos;d prefer a physical gift voucher to give to someone special. Still need help?We&apos;re here for you. If you couldn&apos;t find what you were looking for, our customer care team is happy to assist.&#x1F4E9; <a href="https://ikou.com.au/pages/contact-us" target="_blank" rel="noopener noreferrer">Contact Customer Support</a>&#x1F550; Customer Care Hours (AEST)Mon &#x2013; Fri: 8:00am &#x2013; 4:00pm

Do We Offer Physical and Digital Gift Vouchers?

What an IKOU e-voucher is, how it's delivered, and where it can be redeemed.

<h2 id="isPasted">What Is an IKOU E-Voucher?</h2>New to IKOU e-vouchers? Here&apos;s everything you need to know about how they work and what you can do with them.What Is an E-Voucher?An e-voucher is a digital gift voucher delivered directly via email. It&apos;s a simple and convenient way to gift an IKOU experience &#x2014; letting the recipient choose the products or treatments that suit them best.What&apos;s IncludedEach e-voucher contains a unique voucher code that can be used to redeem your chosen value across:<ul><li style="font-family: Georgia, serif;">Online at <a href="https://ikou.com.au/">ikou.com.au</a></li><li style="font-family: Georgia, serif;">Participating IKOU stores</li><li style="font-family: Georgia, serif;">Eligible IKOU spa treatments</li></ul>How to Use ItFor online redemption, enter your voucher code at checkout in the discount or gift card field. Need help applying it? See <a href="https://ikou-r24guzgdoke.gorgias.help/en-US/how-do-i-use-a-discount-code-5121011">How Do I Use a Discount Code?</a>Good to Know<ul><li style="font-family: Georgia, serif;">E-vouchers cannot be exchanged for cash</li><li style="font-family: Georgia, serif;">Vouchers are only valid through official IKOU channels &#x2014; online or at a participating IKOU-owned location</li><li style="font-family: Georgia, serif;">If your e-voucher hasn&apos;t arrived, check your spam or junk folder before contacting us</li></ul> Still need help? We&apos;re here for you. If you couldn&apos;t find what you were looking for, our Customer Care team is happy to assist. &#x1F4E9; <a href="https://ikou.com.au/pages/contact-us">Contact Customer Support</a> &#x1F550; Customer Care Hours (AEST) Mon &#x2013; Thu: 9:00am &#x2013; 5:00pm | Fri: 9:00am &#x2013; 3:00pm

What Is an IKOU E-Voucher?

IKOU gift vouchers are only valid through official IKOU channels — find out where to redeem.

<h2 id="isPasted">Can I Use My IKOU Gift Voucher at a Stockist?</h2>Wondering if you can use your IKOU gift voucher at your favourite retailer that carries IKOU products? Here&apos;s what you need to know.Where Vouchers Cannot Be RedeemedIKOU gift vouchers are not accepted at:<ul><li style="font-family: Georgia, serif;">Third-party stockists or retailers that carry IKOU products</li><li style="font-family: Georgia, serif;">Department stores</li><li style="font-family: Georgia, serif;">Online marketplaces</li></ul>Where You Can Use Your VoucherYour voucher is valid through official IKOU channels only:<ul><li style="font-family: Georgia, serif;">Online at <a href="https://ikou.com.au/">ikou.com.au</a></li><li style="font-family: Georgia, serif;">Participating IKOU stores</li><li style="font-family: Georgia, serif;">Eligible IKOU spa locations</li></ul>For a full list of where you can redeem your voucher, see <a href="https://ikou.com.au/pages/gift-vouchers" target="_blank" rel="noopener noreferrer">Where Can I Use My IKOU Gift Voucher?</a>Not Sure About a Specific Location?If you&apos;re planning to visit a spa or store and want to confirm they accept gift vouchers before you arrive, reach out to our Customer Care team &#x2014; we&apos;re happy to check for you. &#x1F449; <a href="https://ikou.com.au/pages/store-locator" target="_blank" rel="noopener noreferrer">Find Your Nearest IKOU Location</a> Still need help? We&apos;re here for you. If you couldn&apos;t find what you were looking for, our Customer Care team is happy to assist. &#x1F4E9; <a href="https://ikou.com.au/pages/contact-us">Contact Customer Support</a> &#x1F550; Customer Care Hours (AEST) Mon &#x2013; Thu: 9:00am &#x2013; 5:00pm | Fri: 9:00am &#x2013; 3:00pm

Can I Use My IKOU Gift Voucher at a Stockist?

IKOU

IKOU gift vouchers make the perfect wellness gift. Find out how to redeem yours, where they're accepted, and how long they're valid.

Gift Vouchers

About iKOU

Experience IKOU

Where can I find IKOU in store?

What is Clean Beauty?

Transparency You Can Trust

Vegan & Cruelty-Free Commitment

Sustainably Sourced Ingredients

Our Responsibility Beyond Products

Ethical Partnerships

Understanding Clean Beauty

The IKOU Experience

How to Prepare for Your Spa Treatment

What Should I Wear to My Appointment?

What Happens During an IKOU Treatment?

SPA | Our Guests' Journey

What is IKOU's Shipping & Delivery Policy?

Where is my order? (Tracking Guide)

How to find tracking email?

How long does delivery take?

Do you ship internationally?

Why is my order delayed?

What happens if my order is out of stock?

My order arrived damaged or missing items

Can I change or cancel my order after placing it?

Orders & Shipping

Are IKOU Products Vegan and Cruelty-free?

Why Does My Skin Feel Tight After Cleansing?

How Often Should I Use a Mask?

Can I Use Active Products Together?

Why Has My Product Colour or Scent Slightly Changed?

IKOU Skincare FAQs

Candle Care Recommendations

What is the recommended burn time for candles?

Why Is My Candle Scent Not Projecting Strongly?

What should I do if my candle gets too hot or shows signs of overheating?

IKOU Candles FAQs

How Do I Use and Heat My IKOU Eye Pillow?

Can I Heat or Chill My IKOU Eye Pillow?

What Are the Benefits of Using an IKOU Eye Pillow?

How Do I Clean and Care for My IKOU Eye Pillow?

Is the IKOU Eye Pillow Suitable for Sensitive Skin or Eyes?

IKOU Eye Pillow FAQs

How Do I Dry Brush My Body Effectively?

What Are the Benefits of Dry Brushing?

How Often Should I Dry Brush?

Should I Dry Brush Before or After Showering?

How Do I Clean and Care for My IKOU Dry Body Brush?

Can I Use a Dry Body Brush on Sensitive or Broken Skin?

IKOU Japanese Dry Body Brush

How Do I Use My IKOU Bamboo Scalp Massage Brush?

What Are the Benefits of Scalp Massage?

Can I Use My Bamboo Scalp Massage Brush on Wet or Oily Hair?

How Do I Clean and Care for My IKOU Bamboo Scalp Massage Brush?

Is the IKOU Bamboo Scalp Massage Brush Suitable for Sensitive Scalps?

Can I Use My Bamboo Scalp Massage Brush With Hair Oils or Treatments?

IKOU Bamboo Scalp Massage Brush

Can I use essential oils on my skin?

Reed Diffuser Performance

Natural Ingredients & Seasonal Variation

IKOU Essential Oils & Diffusers

Why Does Magnesium Spray Tingle?

IKOU Magnesium Products

How should I store my IKOU products?

How Long Do Products Last After Opening?

How to Recycle IKOU Packaging

Storage Recommendations for Essential Oils & Natural Products

IKOU Products' Storage, Shelf Life, and Packaging

Where are IKOU products made?

Are IKOU products palm oil-free?

Why are there black specks in my IKOU body scrub?

Product Information & Ingredients

Are IKOU products safe during pregnancy?

Are your products safe for pets? (especially for diffusers and candles)

Safety & Special Considerations

Product Information

What is your returns policy?

How do I request a return or exchange due to change of mind?

What if my product is faulty or damaged?

How long do refunds take?

What items are non-returnable?

Returns, Refunds, & Exchanges

What is The Interval Loyalty Program?

How Do I Join The Interval Loyalty Program?

What Are The Interval Membership Levels?

What Counts Towards My The Interval Eligible Spend?

How Do I Move Up or Maintain My Membership Level?

Will My Previous IKOU Purchases Count Towards My Membership?

What Rewards and Benefits Can I Receive?

How Do I View and Redeem My The Interval Rewards?

Can I Use Multiple The Interval Rewards on One Order?

How Do The Interval Birthday Rewards Work?

Why Has My Membership Level or Eligible Spend Changed?

Why Hasn't My Purchase Been Added to My The Interval Eligible Spend?

What Happens to My The Interval Reward if I Return an Order?

Can I Merge or Transfer The Interval Accounts and Rewards?

IKOU Loyalty - The Interval

What is an IKOU subscription?

How do I manage or edit my subscription?

How often will I receive my subscription?

How do I cancel my subscription?

What happens if my subscription payment fails?

How do I update my subscription payment method?

Can I add one-time products to my subscription order?

How much is shipping for subscription orders?

How do I update my subscription shipping address?

Can I have more than one active subscription?

How do I skip my next IKOU subscription delivery?

IKOU Subscriptions

What payment methods do you accept?

Is my payment information secure?

Payment issues

How do I use a discount code?

Common Issues with Rewards & Discount Codes

Why isn’t my discount code working?

Does IKOU offer gift cards?

Payments, Promotions, and Discount Codes

How do I use an IKOU diffuser?

Different Diffuser Settings

Diffuser Troubleshooting

How Do I Clean & Maintain My IKOU Ultrasonic Diffuser?

Diffuser Guidance for Safe Usage

Which essential oils can I use in my IKOU diffuser?

Aromatherapy & Diffusers

How Do I Become an IKOU Stockist?

Already a Stockist?

Wholesale and Stockist Request

How do I contact IKOU?

How Do I Contact IKOU Wholesale?

How Do I Contact IKOU Marketing?

Contact & Customer Support