Everything you need to know before arriving for your IKOU spa treatment.

<h2 id="how-to-prepare-for-your-spa-treatment">How to Prepare for Your Spa Treatment</h2>We want your IKOU spa experience to feel calm, comfortable, and restorative from the very first moment you arrive. A little preparation goes a long way in making the most of your time with us.&#xA0;Before You Arrive<ul><li style="font-family: Georgia, serif; font-size: 16px;">Arrive 10&#x2013;15 minutes early where possible &#x2014; this gives you time to relax, settle in, and complete any consultation forms at a comfortable pace</li><li style="font-family: Georgia, serif; font-size: 16px;">Wear comfortable, relaxed clothing</li><li style="font-family: Georgia, serif; font-size: 16px;">Stay well hydrated throughout the day before your appointment</li></ul>Health &amp; Wellness InformationPlease let your therapist know prior to your appointment if any of the following apply to you:<ul><li style="font-family: Georgia, serif; font-size: 16px;">You are pregnant</li><li style="font-family: Georgia, serif; font-size: 16px;">You have allergies or sensitivities</li><li style="font-family: Georgia, serif; font-size: 16px;">You have recently undergone cosmetic procedures</li><li style="font-family: Georgia, serif; font-size: 16px;">You have any injuries or medical conditions that may affect your comfort during treatment</li></ul>Sharing this information helps us personalise your experience safely and appropriately &#x2014; so you can fully relax and enjoy every moment.Preparing Your SkinFor facial treatments, we recommend avoiding the following in the days leading up to your appointment:<table style="margin-right: calc(5%); width: 95%;"><thead><tr><th scope="col"><div style="text-align: left;">What to Avoid</div></th><th scope="col"><div style="text-align: left;">Why</div></th></tr></thead><tbody><tr><td><div style="text-align: left;">Strong exfoliation immediately before</div></td><td><div style="text-align: left;">May cause sensitivity during treatment</div></td></tr><tr><td><div style="text-align: left;">Active skincare products on sensitised skin</div></td><td><div style="text-align: left;">Can increase skin reactivity</div></td></tr><tr><td><div style="text-align: left;">Excessive sun exposure prior to treatment</div></td><td><div style="text-align: left;">May affect skin comfort and treatment outcomes</div></td></tr></tbody></table> Relax &amp; UnwindYour treatment time is your time &#x2014; an opportunity to slow down, rest, and reconnect with yourself. We encourage you to arrive with enough time to settle in fully before your treatment begins.Leave the to-do list at the door. You deserve this.&#xA0; Have Questions Before Your Appointment?Please contact your chosen spa location directly for any appointment-specific queries &#x2014; they&apos;ll be best placed to assist with booking details, treatment options, and any individual requirements.&#x1F449; <a href="https://ikou.com.au/pages/store-locator" target="_blank" rel="noopener noreferrer">Find Your Nearest IKOU Location</a> Still need help?We&apos;re here for you. If you couldn&apos;t find what you were looking for, our customer care team is happy to assist.&#x1F4E9; <a href="https://ikou.com.au/pages/contact-us" target="_blank" rel="noopener noreferrer">Contact Customer Support</a>&#x1F550; Customer Care Hours (AEST)Mon &#x2013;Fri: 8:00am &#x2013; 4:00pm

How to Prepare for Your Spa Treatment

What to wear and what to expect when you arrive for your IKOU spa appointment.

<h2 id="what-should-i-wear-to-my-appointment">What Should I Wear to My Appointment?</h2>Your comfort is our priority from the moment you arrive. Here&apos;s a simple guide to help you feel prepared and at ease for your IKOU spa appointment.What to WearWe recommend arriving in comfortable, relaxed clothing &#x2014; there&apos;s no dress code, just whatever feels good on the day.For FacialsThere&apos;s no need to change completely for a facial. Your therapist may ask you to:<ul><li style="font-family: Georgia, serif;">Remove any jewellery around the neck and face</li><li style="font-family: Georgia, serif;">Adjust clothing around the neckline for comfort and product application</li></ul>Everything else stays as is &#x2014; just sit back and relax.For Massage &amp; Body TreatmentsDepending on your treatment type, your therapist will guide you through what&apos;s needed. This may include:<ul><li style="font-family: Georgia, serif;">Disposable garments provided for your comfort</li><li style="font-family: Georgia, serif;">Towels and professional draping maintained throughout your treatment</li></ul><blockquote>Your therapist will always explain the process clearly before your treatment begins, so you know exactly what to expect. Our team is trained to maintain professional draping standards and respect your privacy at all times.</blockquote> Your Comfort Always Comes FirstIf at any point during your treatment you feel uncomfortable &#x2014; whether with temperature, pressure, draping, or anything else &#x2014; please don&apos;t hesitate to let your therapist know. We&apos;re here to make this a genuinely restorative experience for you.Have Questions Before Your Appointment?Please reach out to your chosen spa location directly &#x2014; our team is always happy to help with anything you need before you arrive.&#x1F449; <a href="https://ikou.com.au/pages/store-locator" target="_blank" rel="noopener noreferrer">Find Your Nearest IKOU Location</a> Still need help?We&apos;re here for you. If you couldn&apos;t find what you were looking for, our customer care team is happy to assist.&#x1F4E9; <a href="https://ikou.com.au/pages/contact-us" target="_blank" rel="noopener noreferrer">Contact Customer Support</a>&#x1F550; Customer Care Hours (AEST)Mon &#x2013; Thu: 9:00am &#x2013; 5:00pm Fri: 9:00am &#x2013; 3:00pm

What Should I Wear to My Appointment?

A walkthrough of what to expect during your IKOU spa treatment experience.

<h2 id="what-happens-during-an-ikou-treatment">What Happens During an IKOU Treatment?</h2>Every IKOU facial and treatment is designed as a personalised wellness experience &#x2014; combining sensory relaxation with professional skincare rituals to support healthy-looking, balanced skin. Here&apos;s what you can expect from the moment you arrive.Before Your TreatmentYour therapist will begin with a personal consultation to better understand:<ul><li style="font-family: Georgia, serif;">Your skin type and current condition</li><li style="font-family: Georgia, serif;">Your lifestyle and wellbeing goals</li><li style="font-family: Georgia, serif;">Any sensitivities, concerns, or preferences you&apos;d like to share</li></ul>This allows us to personalise every step of your experience and select the products that best support your skin and your sense of restoration.During Your FacialWhile each treatment varies depending on the facial selected, your experience will generally include:<table style="margin-right: calc(3%); width: 97%;"><thead><tr><th scope="col"><div style="text-align: center;">Step</div></th><th scope="col"><div style="text-align: center;">What to Expect</div></th></tr></thead><tbody><tr><td><div style="text-align: center;">Deep double cleanse</div></td><td><div style="text-align: center;">A thorough cleanse to prepare the skin</div></td></tr><tr><td><div style="text-align: center;">Exfoliation</div></td><td><div style="text-align: center;">Gentle resurfacing for a fresh, smooth base</div></td></tr><tr><td><div style="text-align: center;">Hydrating essence</div></td><td><div style="text-align: center;">Replenishment and skin prep</div></td></tr><tr><td><div style="text-align: center;">Face massage</div></td><td><div style="text-align: center;">Relaxing and circulation-supporting</div></td></tr><tr><td><div style="text-align: center;">Personalised masks &amp; treatments</div></td><td><div style="text-align: center;">Selected specifically for your skin</div></td></tr><tr><td><div style="text-align: center;">Aromatherapy rituals</div></td><td><div style="text-align: center;">Sensory elements to support deep relaxation</div></td></tr><tr><td><div style="text-align: center;">Scalp, hand or foot massage</div></td><td><div style="text-align: center;">Included in selected treatments</div></td></tr></tbody></table> Our facials are designed to create a calm, restorative experience &#x2014; for your skin and your whole sense of wellbeing.&#xA0;Your Comfort Comes FirstPlease feel free to let your therapist know at any point during your treatment if:<ul><li style="font-family: Georgia, serif;">You feel too warm or too cold</li><li style="font-family: Georgia, serif;">You&apos;d like pressure adjusted</li><li style="font-family: Georgia, serif;">You have any product sensitivities that arise during the treatment</li><li style="font-family: Georgia, serif;">You&apos;d prefer a quieter, more restful experience</li></ul>There are no silly requests &#x2014; your comfort and enjoyment are always our priority.After Your TreatmentYour therapist may recommend a simple homecare ritual to help maintain your skin and extend the benefits of your treatment beyond the spa.If you&apos;d like to explore the products used in your treatment, our team is happy to help you find them &#x1F449; <a href="https://ikou.com.au/collections/age-defying-skincare" target="_blank" rel="noopener noreferrer">Shop IKOU Skincare</a>Please NoteIKOU treatments are cosmetic wellness experiences and are not intended to diagnose, treat, or manage medical skin conditions. If you have a medical skin concern, please consult your doctor or dermatologist before booking.Have Questions Before Your Appointment?We&apos;d love to help you prepare for your IKOU experience. Reach out to our team anytime before your visit. Still need help?We&apos;re here for you. If you couldn&apos;t find what you were looking for, our customer care team is happy to assist.&#x1F4E9; <a href="https://ikou.com.au/pages/contact-us" target="_blank" rel="noopener noreferrer">Contact Customer Support</a>&#x1F550; Customer Care Hours (AEST)Mon &#x2013; Thu: 9:00am &#x2013; 5:00pm Fri: 9:00am &#x2013; 3:00pm

What Happens During an IKOU Treatment?

IKOU

Prepare for your IKOU spa experience — discover what to expect, how to prepare, what to wear, and how to feel comfortable and relaxed throughout your treatment.

SPA | Our Guests' Journey

About iKOU

Experience IKOU

Where can I find IKOU in store?

What is Clean Beauty?

Transparency You Can Trust

Vegan & Cruelty-Free Commitment

Sustainably Sourced Ingredients

Our Responsibility Beyond Products

Ethical Partnerships

Understanding Clean Beauty

The IKOU Experience

What is IKOU's Shipping & Delivery Policy?

Where is my order? (Tracking Guide)

How to find tracking email?

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My order arrived damaged or missing items

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Orders & Shipping

Are IKOU Products Vegan and Cruelty-free?

Why Does My Skin Feel Tight After Cleansing?

How Often Should I Use a Mask?

Can I Use Active Products Together?

Why Has My Product Colour or Scent Slightly Changed?

IKOU Skincare FAQs

Candle Care Recommendations

What is the recommended burn time for candles?

Why Is My Candle Scent Not Projecting Strongly?

What should I do if my candle gets too hot or shows signs of overheating?

IKOU Candles FAQs

How Do I Use and Heat My IKOU Eye Pillow?

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What Are the Benefits of Using an IKOU Eye Pillow?

How Do I Clean and Care for My IKOU Eye Pillow?

Is the IKOU Eye Pillow Suitable for Sensitive Skin or Eyes?

IKOU Eye Pillow FAQs

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Should I Dry Brush Before or After Showering?

How Do I Clean and Care for My IKOU Dry Body Brush?

Can I Use a Dry Body Brush on Sensitive or Broken Skin?

IKOU Japanese Dry Body Brush

How Do I Use My IKOU Bamboo Scalp Massage Brush?

What Are the Benefits of Scalp Massage?

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How Do I Clean and Care for My IKOU Bamboo Scalp Massage Brush?

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IKOU Bamboo Scalp Massage Brush

Can I use essential oils on my skin?

Reed Diffuser Performance

Natural Ingredients & Seasonal Variation

IKOU Essential Oils & Diffusers

Why Does Magnesium Spray Tingle?

IKOU Magnesium Products

How should I store my IKOU products?

How Long Do Products Last After Opening?

How to Recycle IKOU Packaging

Storage Recommendations for Essential Oils & Natural Products

IKOU Products' Storage, Shelf Life, and Packaging

Where are IKOU products made?

Are IKOU products palm oil-free?

Why are there black specks in my IKOU body scrub?

Product Information & Ingredients

Are IKOU products safe during pregnancy?

Are your products safe for pets? (especially for diffusers and candles)

Safety & Special Considerations

Product Information

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Returns, Refunds, & Exchanges

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Gift Vouchers

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Can I Use Multiple The Interval Rewards on One Order?

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IKOU Loyalty - The Interval

What is an IKOU subscription?

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IKOU Subscriptions

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Different Diffuser Settings

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Diffuser Guidance for Safe Usage

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