What clean beauty means to IKOU and why it matters for your skin, health, and the planet.

<h2 id="isPasted">What is Clean Beauty?</h2>Clean beauty isn&apos;t just a trend at IKOU &#x2014; it&apos;s the foundation of everything we make.Our Definition of Clean BeautyFor us, clean beauty means creating products that are:<ul><li style="font-family: Georgia, serif;">Free from harmful synthetic chemicals</li><li style="font-family: Georgia, serif;">Made with integrity and full transparency</li><li style="font-family: Georgia, serif;">Designed to support both your wellbeing and the planet</li></ul>Every product in our range is thoughtfully formulated to be gentle, safe, and aligned with our wellness philosophy &#x2014; without ever compromising on quality or results.Why It MattersWe believe that what you put on your body matters just as much as what you put in it. Clean beauty, to us, means you should never have to choose between products that work and products that are safe.Want to Learn More?<ul><li style="font-family: Georgia, serif;"><a href="https://ikou-r24guzgdoke.gorgias.help/en-US/transparency-you-can-trust-5121040" target="_blank" rel="noopener noreferrer">Transparency You Can Trust</a></li><li style="font-family: Georgia, serif;"><a href="https://ikou-r24guzgdoke.gorgias.help/en-US/sustainably-sourced-ingredients-5121042" target="_blank" rel="noopener noreferrer">Sustainably Sourced Ingredients</a></li><li style="font-family: Georgia, serif;"><a href="https://ikou-r24guzgdoke.gorgias.help/en-US/vegan-and-cruelty-free-commitment-5121041" target="_blank" rel="noopener noreferrer">Vegan &amp; Cruelty-Free Commitment</a></li></ul> Still need help?We&apos;re here for you. If you couldn&apos;t find what you were looking for, our customer care team is happy to assist.&#x1F4E9; <a href="https://ikou.com.au/pages/contact-us" target="_blank" rel="noopener noreferrer">Contact Customer Support</a>&#x1F550; Customer Care Hours (AEST)Mon &#x2013; Fri: 8:00am &#x2013; 4:00pm

What is Clean Beauty?

How IKOU is open about ingredients, sourcing, and formulation decisions.

<h2 id="isPasted">Transparency You Can Trust</h2>We believe you should always know exactly what you&apos;re putting on your skin. At IKOU, full ingredient transparency isn&apos;t optional &#x2014; it&apos;s a standard we hold ourselves to with every product we make.What Transparency Looks Like at IKOU<ul><li style="font-family: Georgia, serif;">Every ingredient is clearly listed on our product labels</li><li style="font-family: Georgia, serif;">We distinguish between natural and synthetic components so you can make informed choices</li><li style="font-family: Georgia, serif;">Where products contain certified organic ingredients, this is clearly indicated for added purity and quality</li></ul>What &quot;Chemical-Free&quot; Really MeansWhen we say &quot;chemical-free,&quot; we mean free from harmful synthetic chemicals &#x2014; not that our products contain no chemistry at all. We use natural versions of ingredients that you might recognise under different names, such as:<ul><li style="font-family: Georgia, serif;">Benzyl alcohol &#x2014; derived from jasmine</li><li style="font-family: Georgia, serif;">Salicylic acid &#x2014; derived from white willow bark</li></ul>These natural alternatives are Eco-Cert approved for safe and effective use in clean beauty formulations.A Note on Organic IngredientsNot all IKOU products are fully organic &#x2014; but those that are include certified organic ingredients, ensuring purity, safety, and trusted quality standards. Check individual product pages for specific ingredient details. Still need help?We&apos;re here for you. If you couldn&apos;t find what you were looking for, our customer care team is happy to assist.&#x1F4E9; <a href="https://ikou.com.au/pages/contact-us" target="_blank" rel="noopener noreferrer">Contact Customer Support</a>&#x1F550; Customer Care Hours (AEST)Mon &#x2013; Thu: 9:00am &#x2013; 5:00pm Fri: 9:00am &#x2013; 3:00pm

Transparency You Can Trust

IKOU's commitment to vegan formulations and cruelty-free practices across all products.

<h2 id="vegan--cruelty-free-commitment">Vegan &amp; Cruelty-Free Commitment</h2>At IKOU, being vegan and cruelty-free isn&apos;t a label we wear lightly &#x2014; it&apos;s a commitment that runs through every product, every ingredient, and every partnership we have.&#xA0;100% VeganEvery IKOU product is formulated without animal-derived ingredients. All ingredients are plant-based, meeting our strict vegan criteria.For full transparency, the ingredients list on each product page clearly reflects our vegan commitment &#x2014; so you can shop with complete confidence.Genuinely Cruelty-FreeOur cruelty-free policy is absolute &#x2014; no exceptions:<ul><li style="font-family: Georgia, serif;">We never test on animals at any stage of production</li><li style="font-family: Georgia, serif;">We do not use animal-derived ingredients anywhere in our range</li><li style="font-family: Georgia, serif;">Our policy extends across our entire supply chain &#x2014; neither our manufacturers nor any third parties conduct animal testing on our behalf</li><li style="font-family: Georgia, serif;">Despite significant demand, we refuse to sell into countries where animal testing is mandatory at import</li></ul><blockquote>IKOU does not, and never will, test on animals. This is a founding commitment &#x2014; not a marketing claim.</blockquote> Still need help?We&apos;re here for you. If you couldn&apos;t find what you were looking for, our customer care team is happy to assist.&#x1F4E9; <a href="https://ikou.com.au/pages/contact-us" target="_blank" rel="noopener noreferrer">Contact Customer Support</a>&#x1F550; Customer Care Hours (AEST)Mon &#x2013; Thu: 9:00am &#x2013; 5:00pm Fri: 9:00am &#x2013; 3:00pm

Vegan & Cruelty-Free Commitment

How IKOU sources ingredients responsibly with people and the planet in mind.

<h2 id="isPasted">Sustainably Sourced Ingredients</h2>The quality of our products starts with the quality of our ingredients &#x2014; and the care with which we source them.Wild-Harvested BotanicalsIKOU prioritises ingredients that are both powerful and responsibly sourced. Our wild-harvested botanicals are:<ul><li style="font-family: Georgia, serif;">Collected from untouched natural environments &#x2014; free from industrial farming</li><li style="font-family: Georgia, serif;">Naturally rich in nutrients due to their wild growing conditions</li><li style="font-family: Georgia, serif;">Harvested sustainably to protect the ecosystems they come from</li></ul>A great example is our Kakadu Plum &#x2014; one of the world&apos;s richest sources of Vitamin C &#x2014; which grows abundantly in the pristine ecosystems of Australia&apos;s Northern Territory.<blockquote>Wild-harvested ingredients are marked with # on our product labels. Where availability varies with nature, some products note &quot;#wild-harvested when available&quot; to reflect seasonal changes.</blockquote>Cultural Sensitivity &amp; Indigenous PartnershipsWe source wild ingredients with deep respect for the communities and lands they come from. IKOU partners with Indigenous communities through sustainable harvesting programs that:<ul><li style="font-family: Georgia, serif;">Protect their lands and natural ecosystems</li><li style="font-family: Georgia, serif;">Support and strengthen local economies</li><li style="font-family: Georgia, serif;">Honour cultural knowledge and traditions</li></ul>Hand-Blended with CareEvery IKOU product is carefully hand-blended in small batches by our dedicated team. This ensures:<ul><li style="font-family: Georgia, serif;">Precise measuring and mixing for consistent quality</li><li style="font-family: Georgia, serif;">Thorough testing for ingredient integrity</li><li style="font-family: Georgia, serif;">Preservation of the potency of natural botanicals and essential oils</li></ul>Hand blending is a reflection of our commitment to craftsmanship &#x2014; and our belief that the best things are made with intention. Still need help?We&apos;re here for you. If you couldn&apos;t find what you were looking for, our customer care team is happy to assist.&#x1F4E9; <a href="https://ikou.com.au/pages/contact-us" target="_blank" rel="noopener noreferrer">Contact Customer Support</a>&#x1F550; Customer Care Hours (AEST)Mon &#x2013; Thu: 9:00am &#x2013; 5:00pm Fri: 9:00am &#x2013; 3:00pm

Sustainably Sourced Ingredients

IKOU's broader environmental and ethical commitments beyond the products themselves.

<h2 id="isPasted">Our Responsibility Beyond Products</h2>At IKOU, clean beauty doesn&apos;t stop at what&apos;s inside the bottle. Our responsibility extends to the world around us &#x2014; and we take that seriously.&#xA0;Our Environmental Commitments<ul><li style="font-family: Georgia, serif;">Australian-made &#x2014; producing locally reduces our carbon footprint and supports our community</li><li style="font-family: Georgia, serif;">Recyclable packaging where possible &#x2014; we continually work to minimise single-use materials</li><li style="font-family: Georgia, serif;">Ongoing efforts to reduce waste and emissions across our production process</li></ul>Community SupportWe believe businesses have a responsibility to give back. IKOU actively supports communities through:<ul><li style="font-family: Georgia, serif;">Donations to causes aligned with our values</li><li style="font-family: Georgia, serif;">Relief efforts when communities need it most</li></ul>A Commitment That Keeps GrowingWe know there&apos;s always more we can do &#x2014; and we&apos;re committed to continuing to improve, learn, and make choices that are better for people and the planet. Still need help?We&apos;re here for you. If you couldn&apos;t find what you were looking for, our customer care team is happy to assist.&#x1F4E9; <a href="https://ikou.com.au/pages/contact-us" target="_blank" rel="noopener noreferrer">Contact Customer Support</a>&#x1F550; Customer Care Hours (AEST)Mon &#x2013; Thu: 9:00am &#x2013; 5:00pm Fri: 9:00am &#x2013; 3:00pm

Our Responsibility Beyond Products

The values IKOU looks for in suppliers, partners, and collaborators.

<h2 id="isPasted">Ethical Partnerships</h2><h2 id="the-relationships-we-build-are-just-as-important-as-the-products-we-make-at-ikou-ethical-partnerships-are-at-the-heart-of-how-we-source-create-and-operate">The relationships we build are just as important as the products we make. At IKOU, ethical partnerships are at the heart of how we source, create, and operate.&#xA0; </h2>Who We Partner With<ul><li style="font-family: Georgia, serif;">Local and Indigenous communities &#x2014; working together to source ingredients sustainably and respectfully</li><li style="font-family: Georgia, serif;">Suppliers who share our values &#x2014; environmental care, fair livelihoods, and ethical practices are non-negotiable</li></ul>What Our Partnerships Stand For<ul><li style="font-family: Georgia, serif;">Supporting sustainable livelihoods for the communities involved in our supply chain</li><li style="font-family: Georgia, serif;">Protecting natural ecosystems through responsible and considerate harvesting</li><li style="font-family: Georgia, serif;">Honouring cultural knowledge and ensuring communities benefit from their involvement</li></ul>Crafted with CareEvery IKOU product is hand-blended in small batches by our dedicated team &#x2014; a process that reflects not just our commitment to quality, but our belief that the best products are made with intention, care, and respect for every ingredient and every person involved in creating them. Still need help?We&apos;re here for you. If you couldn&apos;t find what you were looking for, our customer care team is happy to assist.&#x1F4E9; <a href="https://ikou.com.au/pages/contact-us" target="_blank" rel="noopener noreferrer">Contact Customer Support</a>&#x1F550; Customer Care Hours (AEST)Mon &#x2013; Thu: 9:00am &#x2013; 5:00pm Fri: 9:00am &#x2013; 3:00pm

Ethical Partnerships

IKOU

Understanding Clean Beauty

The IKOU Experience

About iKOU

Experience IKOU

Where can I find IKOU in store?

How to Prepare for Your Spa Treatment

What Should I Wear to My Appointment?

What Happens During an IKOU Treatment?

SPA | Our Guests' Journey

What is IKOU's Shipping & Delivery Policy?

Where is my order? (Tracking Guide)

How to find tracking email?

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My order arrived damaged or missing items

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Orders & Shipping

Are IKOU Products Vegan and Cruelty-free?

Why Does My Skin Feel Tight After Cleansing?

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Can I Use Active Products Together?

Why Has My Product Colour or Scent Slightly Changed?

IKOU Skincare FAQs

Candle Care Recommendations

What is the recommended burn time for candles?

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IKOU Candles FAQs

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IKOU Eye Pillow FAQs

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IKOU Japanese Dry Body Brush

How Do I Use My IKOU Bamboo Scalp Massage Brush?

What Are the Benefits of Scalp Massage?

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IKOU Bamboo Scalp Massage Brush

Can I use essential oils on my skin?

Reed Diffuser Performance

Natural Ingredients & Seasonal Variation

IKOU Essential Oils & Diffusers

Why Does Magnesium Spray Tingle?

IKOU Magnesium Products

How should I store my IKOU products?

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How to Recycle IKOU Packaging

Storage Recommendations for Essential Oils & Natural Products

IKOU Products' Storage, Shelf Life, and Packaging

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Product Information & Ingredients

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Are your products safe for pets? (especially for diffusers and candles)

Safety & Special Considerations

Product Information

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Gift Vouchers

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IKOU Loyalty - The Interval

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IKOU Subscriptions

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Different Diffuser Settings

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