How to safely apply IKOU essential oils to skin and when dilution is needed.

<h2 id="can-i-use-essential-oils-on-my-skin">Can I use essential oils on my skin?</h2>Yes &#x2014; IKOU essential oils can be used on your skin when applied correctly. Here&apos;s how to do it safely.Always Dilute FirstEssential oils are highly concentrated and should always be diluted with a carrier oil before applying to the skin. We recommend:<ul><li style="font-family: Georgia, serif;">Coconut oil</li><li style="font-family: Georgia, serif;">Jojoba oil</li></ul>Direct application without dilution may cause irritation, particularly on sensitive skin.Important Precautions<ul><li style="font-family: Georgia, serif;">Always perform a patch test before first use</li><li style="font-family: Georgia, serif;">Avoid contact with eyes or broken skin</li><li style="font-family: Georgia, serif;">Keep out of reach of children</li><li style="font-family: Georgia, serif;">If irritation occurs, discontinue use and consult a healthcare professional</li></ul>Not Sure Which Oil Is Right for You?IKOU&apos;s essential oil range is designed around your emotional and wellbeing needs. Browse our full collection to find your perfect blend &#x1F449; <a href="https://ikou.com.au/collections/ikou-essential-oils" target="_blank" rel="noopener noreferrer">Shop Essential Oils</a>Still need help?We&apos;re here for you. If you couldn&apos;t find what you were looking for, our customer care team is happy to assist.&#x1F4E9; <a href="https://ikou.com.au/pages/contact-us" target="_blank" rel="noopener noreferrer">Contact Customer Support</a>&#x1F550; Customer Care Hours (AEST)Mon &#x2013; Thu: 9:00am &#x2013; 5:00pm Fri: 9:00am &#x2013; 3:00pm <h2 id="isPasted"> </h2>

Can I use essential oils on my skin?

How to optimise the performance of your IKOU reed diffuser for consistent scent throw.

<h2 id="reed-diffuser-performance">Reed Diffuser Performance</h2>Your IKOU reed diffuser is designed to fill your space with a continuous, beautiful fragrance. If the scent feels lighter than usual, a few simple checks can make a real difference.Things to Check First<table style="margin-right: calc(-4%); width: 104%;"><thead><tr><th scope="col" style="width: 46.5413%;">Factor</th><th scope="col" style="width: 53.3114%;">What to Look For</th></tr></thead><tbody><tr><td style="width: 46.5413%;">Reed condition</td><td style="width: 53.3114%;">Reeds saturate over time and become less effective at dispersing fragrance &#x2014; they may need replacing</td></tr><tr><td style="width: 46.5413%;">Room size and airflow</td><td style="width: 53.3114%;">Larger rooms or high airflow spaces may dilute the scent more quickly</td></tr><tr><td style="width: 46.5413%;">Diffuser placement</td><td style="width: 53.3114%;">Position affects how well fragrance circulates through your space</td></tr><tr><td style="width: 46.5413%;">How long the diffuser has been open</td><td style="width: 53.3114%;">Fragrance naturally becomes lighter as the oil level decreases over time</td></tr></tbody></table> When to Replace Your ReedsOver time, reeds become saturated and clogged with oil &#x2014; reducing their ability to draw fragrance up and disperse it into the air. Signs it&apos;s time to replace your reeds:<ul><li style="font-family: Georgia, serif;">The scent has noticeably reduced despite oil still being present in the vessel</li><li style="font-family: Georgia, serif;">Reeds appear discoloured or darkened along their full length</li><li style="font-family: Georgia, serif;">Flipping the reeds no longer improves scent throw</li></ul><blockquote>Replacing your reeds is the single most effective way to restore your diffuser&apos;s performance. We recommend using IKOU replacement reeds for best results.</blockquote> Placement Tips for Best PerformanceWhere you place your diffuser makes a bigger difference than you might think:<ul><li style="font-family: Georgia, serif;">Position in a hallway, entrance, or room with natural airflow &#x2014; gentle movement helps carry the scent</li><li style="font-family: Georgia, serif;">Avoid placing directly under air conditioning vents or fans &#x2014; strong airflow causes the oil to evaporate too quickly</li><li style="font-family: Georgia, serif;">Place on a stable, flat surface away from direct sunlight and heat sources</li><li style="font-family: Georgia, serif;">Avoid placing directly under shelves or in enclosed corners where airflow is limited</li></ul>Quick Performance Checklist<ul><li style="font-family: Georgia, serif;">Flip the reeds to refresh scent throw</li><li style="font-family: Georgia, serif;">Check oil level &#x2014; top up with a refill if running low</li><li style="font-family: Georgia, serif;">Replace reeds if saturated or darkened</li><li style="font-family: Georgia, serif;">Adjust placement for better airflow</li><li style="font-family: Georgia, serif;">Consider room size &#x2014; add a second diffuser for larger spaces</li></ul> Still need help?We&apos;re here for you. If you couldn&apos;t find what you were looking for, our customer care team is happy to assist.&#x1F4E9; <a href="https://ikou.com.au/pages/contact-us" target="_blank" rel="noopener noreferrer">Contact Customer Support</a>&#x1F550; Customer Care Hours (AEST)Mon &#x2013; Thu: 9:00am &#x2013; 5:00pm Fri: 9:00am &#x2013; 3:00pm

Reed Diffuser Performance

Why natural IKOU ingredients may vary seasonally and what this means for your products.

<h2 id="natural-ingredients--seasonal-variation">Natural Ingredients &amp; Seasonal Variation</h2>At IKOU, we work with nature &#x2014; not against it. And nature, as beautiful as it is, is never perfectly uniform from season to season.Why Variations OccurBecause our products are created using natural essential oils and botanical ingredients, slight differences in scent, colour, texture, or appearance can occasionally occur between batches.Just as a harvest of lavender in summer differs from one in autumn, our ingredients can vary depending on:<ul><li style="font-family: Georgia, serif;">Seasonal harvest conditions &#x2014; temperature, sunlight, and timing all play a role</li><li style="font-family: Georgia, serif;">Climate and rainfall &#x2014; natural growing conditions shift year to year</li><li style="font-family: Georgia, serif;">Plant origin and growing conditions &#x2014; where and how a botanical grows affects its profile</li><li style="font-family: Georgia, serif;">Natural oil extraction variations &#x2014; the extraction process can influence aroma intensity and depth</li></ul>These subtle factors can create slight differences in aroma intensity, colour depth, or texture &#x2014; while always maintaining the integrity and quality of the blend.What May Vary Between Batches<table style="margin-right: calc(13%); width: 87%;"><thead><tr><th scope="col" style="width: 36.5562%;">Element</th><th scope="col" style="width: 63.4438%;">What You Might Notice</th></tr></thead><tbody><tr><td style="width: 36.5562%;">Aroma / Scent</td><td style="width: 63.4438%;">Slight variation in intensity or depth</td></tr><tr><td style="width: 36.5562%;">Colour</td><td style="width: 63.4438%;">Subtle shifts in hue or tone</td></tr><tr><td style="width: 36.5562%;">Texture</td><td style="width: 63.4438%;">Minor differences in consistency</td></tr><tr><td style="width: 36.5562%;">Appearance</td><td style="width: 63.4438%;">Small visual variations between batches</td></tr></tbody></table> Our Quality CommitmentEvery IKOU product is carefully formulated and quality-checked before it reaches you. Natural variation does not mean a compromise in quality &#x2014; quite the opposite.These variations are a reflection of the authenticity of our raw materials and our commitment to using genuinely natural, plant-based ingredients. It&apos;s one of the many reasons each IKOU ritual feels beautifully connected to nature. How to Keep Your Products at Their BestTo preserve your product&apos;s scent, colour, and texture over time:<ul><li style="font-family: Georgia, serif;">Store in a cool, dry place away from direct sunlight and heat</li><li style="font-family: Georgia, serif;">Keep lids tightly closed between uses</li><li style="font-family: Georgia, serif;">Use within the recommended period after opening shown on your product label</li></ul>&#x1F449; See <a href="https://ikou-r24guzgdoke.gorgias.help/en-US/how-should-i-store-my-ikou-products-6062055" target="_blank" rel="noopener noreferrer">How should I store my IKOU products?</a> for our full storage guide.Something Seems More Than a Subtle Change?If you feel the variation in your product goes beyond what feels normal, please reach out to our team &#x2014; we&apos;re always happy to take a closer look. Still need help?We&apos;re here for you. If you couldn&apos;t find what you were looking for, our customer care team is happy to assist.&#x1F4E9; <a href="https://ikou.com.au/pages/contact-us" target="_blank" rel="noopener noreferrer">Contact Customer Support</a>&#x1F550; Customer Care Hours (AEST)Mon &#x2013; Thu: 9:00am &#x2013; 5:00pm Fri: 9:00am &#x2013; 3:00pm

Natural Ingredients & Seasonal Variation

IKOU

Learn how to use IKOU essential oils safely and get the most from your reed and ultrasonic diffusers.

IKOU Essential Oils & Diffusers

Product Information

About iKOU

Experience IKOU

Where can I find IKOU in store?

What is Clean Beauty?

Transparency You Can Trust

Vegan & Cruelty-Free Commitment

Sustainably Sourced Ingredients

Our Responsibility Beyond Products

Ethical Partnerships

Understanding Clean Beauty

The IKOU Experience

How to Prepare for Your Spa Treatment

What Should I Wear to My Appointment?

What Happens During an IKOU Treatment?

SPA | Our Guests' Journey

What is IKOU's Shipping & Delivery Policy?

Where is my order? (Tracking Guide)

How to find tracking email?

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Do you ship internationally?

Why is my order delayed?

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My order arrived damaged or missing items

Can I change or cancel my order after placing it?

Orders & Shipping

Are IKOU Products Vegan and Cruelty-free?

Why Does My Skin Feel Tight After Cleansing?

How Often Should I Use a Mask?

Can I Use Active Products Together?

Why Has My Product Colour or Scent Slightly Changed?

IKOU Skincare FAQs

Candle Care Recommendations

What is the recommended burn time for candles?

Why Is My Candle Scent Not Projecting Strongly?

What should I do if my candle gets too hot or shows signs of overheating?

IKOU Candles FAQs

How Do I Use and Heat My IKOU Eye Pillow?

Can I Heat or Chill My IKOU Eye Pillow?

What Are the Benefits of Using an IKOU Eye Pillow?

How Do I Clean and Care for My IKOU Eye Pillow?

Is the IKOU Eye Pillow Suitable for Sensitive Skin or Eyes?

IKOU Eye Pillow FAQs

How Do I Dry Brush My Body Effectively?

What Are the Benefits of Dry Brushing?

How Often Should I Dry Brush?

Should I Dry Brush Before or After Showering?

How Do I Clean and Care for My IKOU Dry Body Brush?

Can I Use a Dry Body Brush on Sensitive or Broken Skin?

IKOU Japanese Dry Body Brush

How Do I Use My IKOU Bamboo Scalp Massage Brush?

What Are the Benefits of Scalp Massage?

Can I Use My Bamboo Scalp Massage Brush on Wet or Oily Hair?

How Do I Clean and Care for My IKOU Bamboo Scalp Massage Brush?

Is the IKOU Bamboo Scalp Massage Brush Suitable for Sensitive Scalps?

Can I Use My Bamboo Scalp Massage Brush With Hair Oils or Treatments?

IKOU Bamboo Scalp Massage Brush

Why Does Magnesium Spray Tingle?

IKOU Magnesium Products

How should I store my IKOU products?

How Long Do Products Last After Opening?

How to Recycle IKOU Packaging

Storage Recommendations for Essential Oils & Natural Products

IKOU Products' Storage, Shelf Life, and Packaging

Where are IKOU products made?

Are IKOU products palm oil-free?

Why are there black specks in my IKOU body scrub?

Product Information & Ingredients

Are IKOU products safe during pregnancy?

Are your products safe for pets? (especially for diffusers and candles)

Safety & Special Considerations

What is your returns policy?

How do I request a return or exchange due to change of mind?

What if my product is faulty or damaged?

How long do refunds take?

What items are non-returnable?

Returns, Refunds, & Exchanges

Where Can I Use My IKOU Gift Voucher?

Is There an Expiration Date on My Gift Voucher?

Do We Offer Physical and Digital Gift Vouchers?

What Is an IKOU E-Voucher?

Can I Use My IKOU Gift Voucher at a Stockist?

Gift Vouchers

What is The Interval Loyalty Program?

How Do I Join The Interval Loyalty Program?

What Are The Interval Membership Levels?

What Counts Towards My The Interval Eligible Spend?

How Do I Move Up or Maintain My Membership Level?

Will My Previous IKOU Purchases Count Towards My Membership?

What Rewards and Benefits Can I Receive?

How Do I View and Redeem My The Interval Rewards?

Can I Use Multiple The Interval Rewards on One Order?

How Do The Interval Birthday Rewards Work?

Why Has My Membership Level or Eligible Spend Changed?

Why Hasn't My Purchase Been Added to My The Interval Eligible Spend?

What Happens to My The Interval Reward if I Return an Order?

Can I Merge or Transfer The Interval Accounts and Rewards?

IKOU Loyalty - The Interval

What is an IKOU subscription?

How do I manage or edit my subscription?

How often will I receive my subscription?

How do I cancel my subscription?

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Can I add one-time products to my subscription order?

How much is shipping for subscription orders?

How do I update my subscription shipping address?

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IKOU Subscriptions

What payment methods do you accept?

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Payment issues

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Common Issues with Rewards & Discount Codes

Why isn’t my discount code working?

Does IKOU offer gift cards?

Payments, Promotions, and Discount Codes

How do I use an IKOU diffuser?

Different Diffuser Settings

Diffuser Troubleshooting

How Do I Clean & Maintain My IKOU Ultrasonic Diffuser?

Diffuser Guidance for Safe Usage

Which essential oils can I use in my IKOU diffuser?

Aromatherapy & Diffusers

How Do I Become an IKOU Stockist?

Already a Stockist?

Wholesale and Stockist Request

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How Do I Contact IKOU Wholesale?

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Contact & Customer Support