All the ways to reach the IKOU Customer Care team — email, chat, and more.

<h2 id="how-do-i-contact-ikou">How do I contact IKOU?</h2> We&apos;re here to help with questions about your order, products, account or general enquiries. Here&apos;s how to get in touch with our Customer Care team.<h3 data-section-id="kjte5w" data-start="421" data-end="442" id="-contact-us"> &#x1F4E9; Contact Us</h3>The best way to reach our Customer Care team is through our online contact form:&#x1F449;&#xA0;<a target="_blank" rel="noopener noreferrer" href="https://ikou.com.au/pages/contact-us">Submit a Request</a>You can also email us directly at: Customer Support &amp; General Enquiries: <a data-start="648" data-end="667" rel="noopener" href="mailto:support@ikou.com.au">support@ikou.com.au</a> <h3 data-section-id="qp2gej" data-start="706" data-end="743" id="-customer-care-hours-aest">&#x1F550; Customer Care Hours (AEST)</h3>Monday &#x2013; Friday: 8:00am &#x2013; 4:00pm We aim to respond to enquiries as quickly as possible during our Customer Care hours. <h3 data-section-id="1rjnrmf" data-start="870" data-end="914" id="what-should-i-include-in-my-message">What Should I Include in My Message?</h3>Providing as much information as possible can help our team assist you more quickly. Where relevant, please include:<ul data-start="1034" data-end="1249"><li data-section-id="15z6y2c" data-start="1034" data-end="1057" style="font-family: Georgia, serif; font-size: 16px;">Your order number</li><li data-section-id="rsrsfu" data-start="1058" data-end="1119" style="font-family: Georgia, serif; font-size: 16px;">The email address associated with your order or account</li><li data-section-id="4p5n8g" data-start="1120" data-end="1157" style="font-family: Georgia, serif; font-size: 16px;">A brief description of your enquiry</li><li data-section-id="5yv91d" data-start="1158" data-end="1249" style="font-family: Georgia, serif; font-size: 16px;">Photos or videos if you&apos;re contacting us about a damaged, faulty or incorrect product</li></ul><h3 data-section-id="1rfby9e" data-start="1251" data-end="1292" id="need-help-with-an-existing-order"> Need Help With an Existing Order?</h3>If your enquiry relates to an order you&apos;ve already placed, please include your order number so our team can locate your purchase and assist you as quickly as possible.<blockquote data-start="1467" data-end="1563" data-is-last-node data-is-only-node>Our Customer Care team will respond to your enquiry during business hours as soon as possible.</blockquote> <style type="text/css" id="isPasted">p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue'}</style>Still need help?We&apos;re here for you. If you couldn&apos;t find what you were looking for, our customer care team is happy to assist.&#x1F4E9; <a href="https://ikou.com.au/pages/contact-us">Contact Customer Support</a>&#x1F550; Customer Care Hours (AEST)Mon &#x2013; Fri: 8:00am &#x2013; 4:00pm

How do I contact IKOU?

Interested in stocking IKOU, or are you an existing IKOU wholesale partner? Our Wholesale team is here to assist. If you're an existing IKOU wholesale partner, you can contact our Wholesale team for assistance with:. 📩 sales@ikou.com.au. When contac

<h2 id="how-do-i-contact-ikou-wholesale">How Do I Contact IKOU Wholesale?</h2> Interested in stocking IKOU, or are you an existing IKOU wholesale partner? Our Wholesale team is here to assist.<h3 data-section-id="17qf3gq" data-start="352" data-end="387" id="existing-wholesale-partners"> Existing Wholesale Partners</h3>If you&apos;re an existing IKOU wholesale partner, you can contact our Wholesale team for assistance with:<ul data-start="492" data-end="657"><li data-section-id="1yj8crb" data-start="492" data-end="510" style="font-family: Georgia, serif; font-size: 16px;">Wholesale orders</li><li data-section-id="1ssacs2" data-start="511" data-end="553" style="font-family: Georgia, serif; font-size: 16px;">Product availability and stock enquiries</li><li data-section-id="3o86y" data-start="554" data-end="578" style="font-family: Georgia, serif; font-size: 16px;">Your wholesale account</li><li data-section-id="1b6d97a" data-start="579" data-end="629" style="font-family: Georgia, serif; font-size: 16px;">Accessing or using the wholesale ordering portal</li><li data-section-id="gy1vir" data-start="630" data-end="657" style="font-family: Georgia, serif; font-size: 16px;">General wholesale support</li></ul>&#x1F4E9; <a data-start="664" data-end="681" rel="noopener">sales@ikou.com.au</a>When contacting us, please include your business name and account details where possible so our team can assist you quickly. <h3 data-section-id="1cw4pty" data-start="83" data-end="131" id="isPasted">Interested in Becoming an IKOU Stockist?</h3>Thank you for your interest in becoming an IKOU stockist. We&#x2019;re always happy to hear from businesses interested in partnering with IKOU.To apply, please complete our Wholesale Application Form:&#x1F449; <a target="_blank" rel="noopener noreferrer" href="https://form.typeform.com/to/OSpLINlo">Complete the IKOU Wholesale Application Form</a>Once submitted, your details will be reviewed by our Wholesale Team. If your business aligns with IKOU, a member of our team will be in touch with further information. <style type="text/css" id="isPasted">p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue'}</style>Still need help?We&apos;re here for you. If you couldn&apos;t find what you were looking for, our customer care team is happy to assist.&#x1F4E9; <a href="https://ikou.com.au/pages/contact-us">Contact Customer Support</a>&#x1F550; Customer Care Hours (AEST)Mon &#x2013; Fri: 8:00am &#x2013; 4:00pm

How Do I Contact IKOU Wholesale?

Have a collaboration, partnership, event or marketing opportunity you'd like to share with IKOU? We'd love to hear more about it. Our Marketing Team reviews enquiries relating to:. To submit your enquiry for consideration, please complete our Marketi

<h2 data-start="144" data-end="273" id="isPasted">How Do I Contact IKOU Marketing?</h2> Have a collaboration, partnership, event or marketing opportunity you&apos;d like to share with IKOU? We&apos;d love to hear more about it.<h3 data-section-id="rih4lc" data-start="275" data-end="331" id="marketing-collaboration--partnership-enquiries"> Marketing, Collaboration &amp; Partnership Enquiries</h3>Our Marketing Team reviews enquiries relating to:<ul data-start="384" data-end="621"><li data-section-id="nam6kb" data-start="384" data-end="423" style="font-family: Georgia, serif; font-size: 16px;">Brand collaborations and partnerships</li><li data-section-id="1o683e" data-start="424" data-end="452" style="font-family: Georgia, serif; font-size: 16px;">PR and media opportunities</li><li data-section-id="1tedz" data-start="453" data-end="461" style="font-family: Georgia, serif; font-size: 16px;">Events</li><li data-section-id="mrjdw4" data-start="462" data-end="485" style="font-family: Georgia, serif; font-size: 16px;">Community initiatives</li><li data-section-id="1edzaap" data-start="486" data-end="518" style="font-family: Georgia, serif; font-size: 16px;">Donations and product requests</li><li data-section-id="18t792c" data-start="519" data-end="556" style="font-family: Georgia, serif; font-size: 16px;">Influencer or content opportunities</li><li data-section-id="tq2ses" data-start="557" data-end="589" style="font-family: Georgia, serif; font-size: 16px;">Fundraisers and charity events</li><li data-section-id="19nyic7" data-start="590" data-end="621" style="font-family: Georgia, serif; font-size: 16px;">Other marketing opportunities</li></ul><h3 data-section-id="13z6y7d" data-start="623" data-end="654" id="how-to-submit-a-request"> How to Submit a Request</h3>To submit your enquiry for consideration, please complete our Marketing Request Form:&#x1F449; <a target="_blank" rel="noopener noreferrer" href="https://form.typeform.com/to/FGsJqZuR">Complete the IKOU Marketing Request Form</a>Please provide as much relevant information as possible, including details about your organisation, event or opportunity, any important dates and how you would like IKOU to be involved.Once submitted, your request will be sent to our Marketing Team for review.<blockquote data-start="1057" data-end="1187">Please note that submitting a request does not guarantee that IKOU will be able to participate, collaborate or provide products.</blockquote>Thank you for thinking of IKOU. We appreciate you taking the time to share your opportunity with us. <style type="text/css" id="isPasted">p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue'}</style>Still need help?We&apos;re here for you. If you couldn&apos;t find what you were looking for, our customer care team is happy to assist.&#x1F4E9; <a href="https://ikou.com.au/pages/contact-us">Contact Customer Support</a>&#x1F550; Customer Care Hours (AEST)Mon &#x2013; Fri: 8:00am &#x2013; 4:00pm

How Do I Contact IKOU Marketing?

IKOU

Reach the IKOU customer support team, find contact options, business hours, response times, and get help with any enquiry quickly and easily.

Contact & Customer Support

About iKOU

Experience IKOU

Where can I find IKOU in store?

What is Clean Beauty?

Transparency You Can Trust

Vegan & Cruelty-Free Commitment

Sustainably Sourced Ingredients

Our Responsibility Beyond Products

Ethical Partnerships

Understanding Clean Beauty

The IKOU Experience

How to Prepare for Your Spa Treatment

What Should I Wear to My Appointment?

What Happens During an IKOU Treatment?

SPA | Our Guests' Journey

What is IKOU's Shipping & Delivery Policy?

Where is my order? (Tracking Guide)

How to find tracking email?

How long does delivery take?

Do you ship internationally?

Why is my order delayed?

What happens if my order is out of stock?

My order arrived damaged or missing items

Can I change or cancel my order after placing it?

Orders & Shipping

Are IKOU Products Vegan and Cruelty-free?

Why Does My Skin Feel Tight After Cleansing?

How Often Should I Use a Mask?

Can I Use Active Products Together?

Why Has My Product Colour or Scent Slightly Changed?

IKOU Skincare FAQs

Candle Care Recommendations

What is the recommended burn time for candles?

Why Is My Candle Scent Not Projecting Strongly?

What should I do if my candle gets too hot or shows signs of overheating?

IKOU Candles FAQs

How Do I Use and Heat My IKOU Eye Pillow?

Can I Heat or Chill My IKOU Eye Pillow?

What Are the Benefits of Using an IKOU Eye Pillow?

How Do I Clean and Care for My IKOU Eye Pillow?

Is the IKOU Eye Pillow Suitable for Sensitive Skin or Eyes?

IKOU Eye Pillow FAQs

How Do I Dry Brush My Body Effectively?

What Are the Benefits of Dry Brushing?

How Often Should I Dry Brush?

Should I Dry Brush Before or After Showering?

How Do I Clean and Care for My IKOU Dry Body Brush?

Can I Use a Dry Body Brush on Sensitive or Broken Skin?

IKOU Japanese Dry Body Brush

How Do I Use My IKOU Bamboo Scalp Massage Brush?

What Are the Benefits of Scalp Massage?

Can I Use My Bamboo Scalp Massage Brush on Wet or Oily Hair?

How Do I Clean and Care for My IKOU Bamboo Scalp Massage Brush?

Is the IKOU Bamboo Scalp Massage Brush Suitable for Sensitive Scalps?

Can I Use My Bamboo Scalp Massage Brush With Hair Oils or Treatments?

IKOU Bamboo Scalp Massage Brush

Can I use essential oils on my skin?

Reed Diffuser Performance

Natural Ingredients & Seasonal Variation

IKOU Essential Oils & Diffusers

Why Does Magnesium Spray Tingle?

IKOU Magnesium Products

How should I store my IKOU products?

How Long Do Products Last After Opening?

How to Recycle IKOU Packaging

Storage Recommendations for Essential Oils & Natural Products

IKOU Products' Storage, Shelf Life, and Packaging

Where are IKOU products made?

Are IKOU products palm oil-free?

Why are there black specks in my IKOU body scrub?

Product Information & Ingredients

Are IKOU products safe during pregnancy?

Are your products safe for pets? (especially for diffusers and candles)

Safety & Special Considerations

Product Information

What is your returns policy?

How do I request a return or exchange due to change of mind?

What if my product is faulty or damaged?

How long do refunds take?

What items are non-returnable?

Returns, Refunds, & Exchanges

Where Can I Use My IKOU Gift Voucher?

Is There an Expiration Date on My Gift Voucher?

Do We Offer Physical and Digital Gift Vouchers?

What Is an IKOU E-Voucher?

Can I Use My IKOU Gift Voucher at a Stockist?

Gift Vouchers

What is The Interval Loyalty Program?

How Do I Join The Interval Loyalty Program?

What Are The Interval Membership Levels?

What Counts Towards My The Interval Eligible Spend?

How Do I Move Up or Maintain My Membership Level?

Will My Previous IKOU Purchases Count Towards My Membership?

What Rewards and Benefits Can I Receive?

How Do I View and Redeem My The Interval Rewards?

Can I Use Multiple The Interval Rewards on One Order?

How Do The Interval Birthday Rewards Work?

Why Has My Membership Level or Eligible Spend Changed?

Why Hasn't My Purchase Been Added to My The Interval Eligible Spend?

What Happens to My The Interval Reward if I Return an Order?

Can I Merge or Transfer The Interval Accounts and Rewards?

IKOU Loyalty - The Interval

What is an IKOU subscription?

How do I manage or edit my subscription?

How often will I receive my subscription?

How do I cancel my subscription?

What happens if my subscription payment fails?

How do I update my subscription payment method?

Can I add one-time products to my subscription order?

How much is shipping for subscription orders?

How do I update my subscription shipping address?

Can I have more than one active subscription?

How do I skip my next IKOU subscription delivery?

IKOU Subscriptions

What payment methods do you accept?

Is my payment information secure?

Payment issues

How do I use a discount code?

Common Issues with Rewards & Discount Codes

Why isn’t my discount code working?

Does IKOU offer gift cards?

Payments, Promotions, and Discount Codes

How do I use an IKOU diffuser?

Different Diffuser Settings

Diffuser Troubleshooting

How Do I Clean & Maintain My IKOU Ultrasonic Diffuser?

Diffuser Guidance for Safe Usage

Which essential oils can I use in my IKOU diffuser?

Aromatherapy & Diffusers

How Do I Become an IKOU Stockist?

Already a Stockist?

Wholesale and Stockist Request