How do I contact IKOU?Updated 23 days ago
How do I contact IKOU?
We're here to help with questions about your order, products, account or general enquiries. Here's how to get in touch with our Customer Care team.
📩 Contact Us
The best way to reach our Customer Care team is through our online contact form:
You can also email us directly at:
Customer Support & General Enquiries:
[email protected]
🕐 Customer Care Hours (AEST)
Monday – Friday: 8:00am – 4:00pm
We aim to respond to enquiries as quickly as possible during our Customer Care hours.
What Should I Include in My Message?
Providing as much information as possible can help our team assist you more quickly. Where relevant, please include:
- Your order number
- The email address associated with your order or account
- A brief description of your enquiry
- Photos or videos if you're contacting us about a damaged, faulty or incorrect product
Need Help With an Existing Order?
If your enquiry relates to an order you've already placed, please include your order number so our team can locate your purchase and assist you as quickly as possible.
Our Customer Care team will respond to your enquiry during business hours as soon as possible.
Still need help?
We're here for you. If you couldn't find what you were looking for, our customer care team is happy to assist.
🕐 Customer Care Hours (AEST)
Mon – Fri: 8:00am – 4:00pm