Will My Previous IKOU Purchases Count Towards My Membership?Updated a month ago
Will My Previous IKOU Purchases Count Towards My Membership?
If you're an existing IKOU customer joining The Interval, some of your previous IKOU purchases may be recognised when determining your starting Membership Level.
What Previous Purchases Can Be Recognised?
To celebrate the launch of The Interval, eligible purchases made by existing IKOU customers during the 12 months prior to joining may be recognised towards your starting Membership Level.
Your previous purchases must be associated with the same email address you use to join The Interval so they can be identified and linked to your membership.
Please note: Recognition of previous purchases is a launch benefit and may be amended or withdrawn by IKOU at any time.
What Happens When I Join?
If your recognised Eligible Spend qualifies you for a higher Membership Level when you join, you'll start at the highest level you qualify for.
For example, if your recognised Eligible Spend qualifies you for Radiate, you'll begin your membership at Radiate rather than starting at Reset.
Will I Receive All the Level Entry Rewards Below My Starting Level?
No. Level Entry Rewards do not accumulate or stack.
If your previous Eligible Spend means you qualify for more than one level when joining, you'll receive only the Level Entry Reward associated with the highest Membership Level you qualify for.
What About the Welcome Reward?
The Welcome Reward is for eligible New Members who have no previous eligible purchase history with IKOU.
Existing IKOU customers who join The Interval aren't considered New Members for the purpose of the Welcome Reward. Instead, they may receive the applicable Level Entry Reward based on their recognised Eligible Spend.
My Previous Purchases Aren't Showing
Make sure you're using the same email address associated with your previous IKOU purchases.
If you believe eligible purchases haven't been recognised, please contact our Customer Care team so we can review your account.
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