Why Hasn't My Purchase Been Added to My The Interval Eligible Spend?Updated 23 days ago
Why Hasn't My Purchase Been Added to My The Interval Eligible Spend?
Eligible purchases made online and at participating IKOU stores can contribute towards your The Interval Eligible Spend, provided the purchase is correctly linked to your membership.
Check the Email Address Used
Your purchase needs to be associated with the same email address registered to your The Interval membership.
When shopping in-store, always provide the email address associated with your membership so your purchase can be correctly linked to your account.
Did You Use a Different Email or Guest Checkout?
If you completed your purchase using a different email address, it may not have automatically linked to your The Interval membership.
If you believe an eligible purchase is missing, please contact our Customer Care team and provide:
- Your order number or proof of purchase
- The email address associated with your The Interval membership
Our team can review the purchase and your account.
Some Purchases Don't Count Towards Eligible Spend
Your Eligible Spend is based on valid purchases after the following have been removed:
- Discounts
- Gift cards
- Returned items
Has Your Recent Purchase Not Appeared Yet?
If you've recently made an eligible purchase, please allow some time for your account and Membership Level to update.
If you believe your purchase should have been added but still isn't showing, please contact Customer Care so we can review it for you.
Still need help?
We're here for you. If you couldn't find what you were looking for, our customer care team is happy to assist.
🕐 Customer Care Hours (AEST)
Mon – Fri: 8:00am – 4:00pm