What Happens to My The Interval Reward if I Return an Order?Updated 23 days ago
What Happens to My The Interval Reward if I Return an Order?
If you return or refund a purchase, the value of the returned items will no longer contribute towards your The Interval Eligible Spend.
This is because your Eligible Spend is based on valid purchases after discounts, gift cards and returns have been removed.
What Happens if I Used a Reward on the Order?
If a The Interval reward was redeemed on an order that you later return, the reward will generally be considered used and will not automatically be returned to your account.
Can a Return Affect My Membership Level?
Yes. Because returned items are removed from your Eligible Spend, a return may affect your:
- Current Eligible Spend
- Membership Level
- Eligibility for certain rewards or benefits
Your Membership Level is based on your Eligible Spend over a rolling 12-month period.
What if There Are Exceptional Circumstances?
If you believe there has been an issue with a reward following a return or refund, please contact our Customer Care team so we can review your account and circumstances.
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