What happens if my subscription payment fails?Updated a month ago
What happens if my subscription payment fails?
If your subscription payment doesn't go through, don't worry. Our system will automatically retry the payment, giving you time to update your details and keep your subscription on track.
Our Automatic Retry Process
| Stage | What Happens |
|---|---|
| Payment fails | The payment is unsuccessful and enters the automatic retry process |
| Retry attempts | Payment is retried once per day for up to 10 days |
| Payment reminders | You'll receive a reminder email every 3 days during the retry period |
| Payment details updated | The system will attempt to charge your updated card within 24 hours |
| After 10 days | If payment remains unsuccessful, the scheduled order will be automatically skipped |
How to Update Your Payment Method
If your payment has failed, we recommend updating your payment details as soon as possible:
- Visit the IKOU website and select the Account icon.
- Enter the email address associated with your subscription.
- A verification code will be sent to your email. Enter this code to securely log in.
- Navigate to My Account → Subscriptions.
- Open your active subscription.
- Locate your More Actions and select Change Payment Method.
Once your payment information has been updated, the system will attempt to process the outstanding payment again within 24 hours.
Please note: If payment remains unsuccessful after the 10-day retry period, only that scheduled order will be skipped. Your subscription will remain active for future scheduled deliveries.
Still need help?
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