What Counts Towards My The Interval Eligible Spend?Updated a month ago
What Counts Towards My The Interval Eligible Spend?
Your Eligible Spend is the total value of qualifying IKOU purchases made during the previous rolling 12-month period.
Eligible purchases made both online and at participating IKOU stores can contribute towards your membership level, provided they are linked to your The Interval membership using your registered email address.
What Counts Towards Eligible Spend?
Qualifying IKOU product purchases made:
- Online through IKOU
- At participating IKOU stores
will contribute towards your Eligible Spend when linked to your membership.
What Doesn't Count Towards Eligible Spend?
The following are not included:
- Gift cards
- Shipping charges
- Taxes and fees
- Discounts and promotional vouchers
- Returned or refunded products
- Cancelled orders
- Wholesale or commercial purchases
- Other purchases or amounts excluded under The Interval Terms & Conditions
This means your Eligible Spend reflects the amount you've actually spent on qualifying purchases after discounts, gift cards and returns have been taken into account.
When Will My Eligible Spend Update?
Your Eligible Spend will generally update within approximately 48 hours after your order is completed.
There may occasionally be delays during peak trading periods or while an order is awaiting fulfilment, review or refund.
Shopping In-Store?
Always provide the same email address associated with your The Interval membership when shopping in-store. This allows your eligible purchase to be correctly linked to your membership.
What if My Purchase Isn't Showing?
If you used guest checkout or a different email address, your purchase may not have automatically linked to your membership.
Contact our Customer Care team with your order number and the email address associated with your The Interval account. We can review the purchase and, where possible, link it to your membership. Please note that retrospective adjustments cannot be guaranteed.
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