How Do I View and Redeem My The Interval Rewards?Updated a month ago

How Do I View and Redeem My The Interval Rewards?

Your available The Interval rewards can be viewed through your IKOU account and redeemed when you make an eligible purchase.

You'll also receive email notifications when you unlock certain rewards or benefits.

How to View Your Rewards Online

1. Visit the IKOU website and select the Account icon.
2. Enter the email address associated with your The Interval membership.
3. A verification code will be sent to your email.
4. Enter the code to securely access your account.
5. Navigate to Current Available Discounts & Offers.
6. Here you'll be able to view the rewards and offers currently available to you.

You can also access Membership Benefits to view your current Membership Level and Eligible Spend.

How to Redeem a Reward

When you have an available reward, review the individual conditions before redeeming it.

Some rewards may have:

• A minimum spend requirement
• An expiry date
• Product or purchase exclusions

Your order must meet the individual requirements of the reward for it to be redeemed.

Can I Redeem Rewards In-Store?

Yes. Most The Interval rewards can be redeemed online or at participating IKOU stores.

When shopping in-store, make sure you provide the same email address associated with your The Interval membership so our team can locate your account and available rewards.

What if I Forget to Redeem My Reward?

Rewards need to be redeemed before your transaction is completed and cannot be refunded, exchanged for cash or sent separately after your purchase.

If the reward is still valid, it will remain available in your account until its expiry date and can be used on your next eligible purchase.

If your reward has expired, please contact our Customer Care team. We may be able to review your account and consider an extension on a case-by-case basis.

Still need help?

We're here for you. If you couldn't find what you were looking for, our customer care team is happy to assist.

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