How do I update my subscription payment method?Updated a month ago

How do I update my subscription payment method?

Keeping your payment details up to date helps ensure your IKOU subscription continues without interruption. You can securely update your payment method through your IKOU account.

How to Update Your Payment Method

1. Visit the IKOU website and select the Account icon.
2. Enter the email address associated with your subscription.
3. A verification code will be sent to your email — enter this code to securely log in.
4. Navigate to My Account → Subscriptions.
5. Open your active subscription
6. Navigate to Actions and select Manage Payment Method

Your new payment method will then be linked to your subscription for future payments.

Please note: For your security, IKOU does not store or have access to your full credit card details.

Has Your Payment Already Failed?

If a scheduled subscription payment has already failed, we recommend updating your payment details as soon as possible.

Once updated, the system will attempt to process the payment using your updated card within 24 hours.

Still need help?

We're here for you. If you're having trouble accessing your subscription or updating your payment details, our Customer Care team is happy to assist.

📩 Contact Customer Support

🕐 Customer Care Hours (AEST)
Monday – Friday: 8:00am – 4:00pm