How do I skip my next IKOU subscription delivery?Updated a month ago

How do I skip my next IKOU subscription delivery?

Life gets busy, and sometimes you may not need your next IKOU delivery just yet. You can easily skip an upcoming subscription order through your IKOU account.

How to Skip Your Next Delivery

1. Visit the IKOU website and select the Account icon.
2. Enter the email address associated with your subscription.
3. A verification code will be sent to your email — enter this code to securely log in.
4. Navigate to My Account → Subscriptions.
5. Open your active subscription.
6. Locate your Upcoming Shipment.
7. Select Skip Delivery.
8. Confirm your changes.

Your upcoming order will be skipped and your subscription will move to the next scheduled delivery based on your existing subscription frequency.

For example, if your subscription is set to every 60 days, skipping your upcoming delivery will move you to the following scheduled 60-day delivery.

Good to Know

• Skipping an order does not cancel your subscription.
• Your subscription will remain active and automatically resume with your next scheduled delivery.
• Skip requests need to be made before your upcoming order is processed.
• You can also change your delivery frequency to every 30, 60 or 90 days if another schedule better suits your routine.

Once an order has been processed and entered our warehouse picking and packing process, we're unable to guarantee that it can be stopped.

Still need help?

We're here for you. If you're having trouble skipping an upcoming delivery, our Customer Care team is happy to assist.

📩 Contact Customer Support

🕐 Customer Care Hours (AEST)
Mon – Fri: 8:00am – 4:00pm