How do I manage or edit my subscription?

Your IKOU subscription is designed to be flexible. You can easily manage your subscription and upcoming deliveries through your IKOU account.

What You Can Change

Depending on your subscription, you can:

• Change your delivery frequency to every 30, 60 or 90 days
• Skip an upcoming delivery
• Add, remove or swap eligible products
• Adjust product quantities
• Update your delivery details
• Update your payment method
• Review your upcoming scheduled orders

Please note: Changes to an upcoming subscription order must be made before the scheduled billing date. Once an order has been processed, changes cannot be applied to that order.

How to Access Your Subscription

1. Visit the IKOU website and select the Account icon.
2. Enter the email address associated with your subscription.
3. Enter the verification code sent to your email.
4. Navigate to My Account → Subscriptions.
5. Select your active subscription to view or make changes.

We’ll also send you an email reminder 5 days before your next scheduled order, giving you time to review your subscription and make any changes before it processes.

Still need help?

We're here for you. If you couldn't find what you were looking for, our customer care team is happy to assist.

📩 Contact Customer Support

🕐 Customer Care Hours (AEST)

Mon – Fri: 8:00am – 4:00pm