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Can I Merge or Transfer The Interval Accounts and Rewards?Updated 23 days ago

Can I Merge or Transfer The Interval Accounts and Rewards?

The Interval memberships are individual and cannot be combined or transferred between different members.


Can Someone Else Use My Rewards?

No. Your The Interval membership and rewards are personal to you.

Rewards cannot be transferred to or redeemed by another person.


I Accidentally Have Two Accounts – Can They Be Merged?

Sometimes duplicate accounts can be created if different email addresses have been used when shopping online or in-store.

If you believe you have two accounts, please contact our Customer Care team. We can review the accounts and determine whether they can be merged.

When contacting us, please provide the email addresses associated with both accounts so we can locate them.


How Can I Avoid Creating Duplicate Accounts?

Always use the same email address associated with your The Interval membership when shopping online or in-store.

This helps ensure your purchases, Eligible Spend and available rewards remain linked to the correct membership.


Still need help?

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