Can I add one-time products to my subscription order?Updated a month ago
Can I add one-time products to my subscription order?
Yes! You can purchase one-time products alongside your subscription items. It’s a great way to try something new without adding it to your recurring subscription.
When Starting a New Subscription
When placing your first subscription order:
- Add your subscription products and select your preferred delivery frequency.
- Add any one-time purchase products to your cart as usual.
- Complete checkout.
Both your subscription and one-time products will be included in your order.
Please note: Only products selected as a subscription will continue to be delivered automatically. One-time purchase products will not repeat.
Adding a One-Time Product to an Upcoming Subscription
You can also add products to an upcoming subscription delivery without making them part of your recurring order.
- Log in to your IKOU account using the email address associated with your subscription.
- Enter the verification code sent to your email.
- Navigate to My Account → Subscriptions.
- Open your active subscription and locate Upcoming Shipments.
- Select Order Add-Ons.
- Choose the products you would like to add.
- Select Save Add-Ons to confirm.
Your add-on products will be included with that upcoming shipment only and will not be added to your recurring subscription.
Important: Add-ons need to be added before your upcoming subscription order is processed. Once an order has entered our warehouse picking and packing process, we're unable to add further products.
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