Interested in stocking IKOU? Here's how to get in touch and submit your enquiry.

<h2 id="isPasted">How Do I Become an IKOU Stockist?</h2> Thank you for your interest in partnering with IKOU &#x2014; we&apos;d love to hear from you.We work with a curated network of retailers, spas and wellness spaces that share our values of rest, relaxation and restoration. <h3 data-section-id="q9ac6g" data-start="545" data-end="572" id="who-we-partner-with">Who We Partner With</h3>We welcome enquiries from businesses including:<ul data-start="623" data-end="731"><li data-section-id="3z08jr" data-start="623" data-end="647" style="font-family: Georgia, serif; font-size: 16px;">Boutique retail stores</li><li data-section-id="2rewnj" data-start="648" data-end="679" style="font-family: Georgia, serif; font-size: 16px;">Day spas and wellness centres</li><li data-section-id="3ovaz8" data-start="680" data-end="700" style="font-family: Georgia, serif; font-size: 16px;">Hotels and resorts</li><li data-section-id="jz07cu" data-start="701" data-end="731" style="font-family: Georgia, serif; font-size: 16px;">Lifestyle and concept stores</li></ul>We look for partners who share our commitment to premium customer experiences and clean, conscious beauty. <h3 data-section-id="1sfy38r" data-start="849" data-end="879" id="why-partner-with-ikou">Why Partner with IKOU?</h3>As an IKOU stockist, you&apos;ll gain access to:<ul data-start="926" data-end="1121"><li data-section-id="1rqisga" data-start="926" data-end="1020" style="font-family: Georgia, serif; font-size: 16px;">A premium Australian wellness brand with strong recognition across spa and retail spaces</li><li data-section-id="108el6j" data-start="1021" data-end="1075" style="font-family: Georgia, serif; font-size: 16px;">High-quality, clean beauty and wellness products</li><li data-section-id="1s2aree" data-start="1076" data-end="1121" style="font-family: Georgia, serif; font-size: 16px;">Ongoing support from our dedicated team</li></ul><h3 data-section-id="1c514e1" data-start="1123" data-end="1143" id="how-to-apply"> How to Apply</h3>If you&apos;re interested in becoming an IKOU stockist or wholesale partner, please complete our Wholesale Application Form:&#x1F449;&#xA0;<a target="_blank" rel="noopener noreferrer" href="https://form.typeform.com/to/OSpLINlo">Complete the IKOU Wholesale Application Form</a>When completing the form, please provide as much information as possible about your business to help our Wholesale Team review your application. <h3 data-section-id="1ui5zol" data-start="1454" data-end="1480" id="what-happens-next">What Happens Next?</h3>Once submitted, your details will be reviewed by our Wholesale Team.If your business aligns with IKOU, a member of the team will be in touch with further information about becoming an IKOU wholesale partner.Please be sure to check your junk or spam folder, as occasionally our response may be directed there.Thank you again for thinking of IKOU. We appreciate your interest in partnering with us. <h3 data-section-id="19gxoas" data-start="1894" data-end="1936" id="already-an-ikou-wholesale-partner">Already an IKOU Wholesale Partner?</h3>If you&apos;re an existing wholesale partner and require assistance with your account, wholesale orders, stock availability or ordering portal, please contact our Wholesale Team directly at:&#x1F4E9; <a data-start="2134" data-end="2151" rel="noopener"></a><a data-start="2134" data-end="2151" rel="noopener"></a><a data-start="2134" data-end="2151" rel="noopener">sales@ikou.com.au</a><a data-start="2134" data-end="2151" rel="noopener"></a><a data-start="2134" data-end="2151" rel="noopener"></a> Still need help?We&apos;re here for you. If you couldn&apos;t find what you were looking for, our customer care team is happy to assist.&#x1F4E9; <a href="https://ikou.com.au/pages/contact-us" target="_blank" rel="noopener noreferrer">Contact Customer Support</a>&#x1F550; Customer Care Hours (AEST)Mon &#x2013; Fri: 8:00am &#x2013; 4:00pm

How Do I Become an IKOU Stockist?

Resources and contact information for existing IKOU wholesale and stockist partners.

<h2 id="isPasted">Already a Stockist?</h2>If you&apos;re an existing IKOU stockist or wholesale partner and need assistance, please contact your dedicated IKOU representative.Our Wholesale Team can assist with enquiries relating to:<ul data-start="403" data-end="528"><li data-section-id="1yj8crb" data-start="403" data-end="421" style="font-family: Georgia, serif; font-size: 16px;">Wholesale orders</li><li data-section-id="170osbd" data-start="422" data-end="454" style="font-family: Georgia, serif; font-size: 16px;">Product and stock availability</li><li data-section-id="3o86y" data-start="455" data-end="479" style="font-family: Georgia, serif; font-size: 16px;">Your wholesale account</li><li data-section-id="1615ky1" data-start="480" data-end="498" style="font-family: Georgia, serif; font-size: 16px;">Ordering support</li><li data-section-id="1maszjr" data-start="499" data-end="528" style="font-family: Georgia, serif; font-size: 16px;">General wholesale enquiries </li></ul><h3 data-section-id="15wxvxt" data-start="530" data-end="564" id="contact-our-wholesale-team">Contact Our Wholesale Team</h3>&#x1F4DE; Phone: (02) 4782 9770&#x1F4E9;&#xA0;Email: sales@ikou.com.auBusiness HoursMonday &#x2013; Thursday: 9:00am &#x2013; 5:00pm Friday: 9:00am &#x2013; 3:00pm <blockquote data-start="812" data-end="960">If you&apos;re interested in becoming a new IKOU stockist, please complete our Wholesale Application Form rather than contacting the team directly.</blockquote>&#x1F449;&#xA0;<a target="_blank" rel="noopener noreferrer" href="https://form.typeform.com/to/FGsJqZuR">Apply to Become an IKOU Stockist</a> Still need help?We&apos;re here for you. If you couldn&apos;t find what you were looking for, our customer care team is happy to assist.&#x1F4E9; <a href="https://ikou.com.au/pages/contact-us" target="_blank" rel="noopener noreferrer">Contact Customer Support</a>&#x1F550; Customer Care Hours (AEST)Mon &#x2013; Fri: 8:00am &#x2013; 4:00pm

Already a Stockist?

IKOU

Interested in stocking IKOU? Find wholesale enquiry information, eligibility criteria, how to apply, and what to expect from our partnership process.

Wholesale and Stockist Request

About iKOU

Experience IKOU

Where can I find IKOU in store?

What is Clean Beauty?

Transparency You Can Trust

Vegan & Cruelty-Free Commitment

Sustainably Sourced Ingredients

Our Responsibility Beyond Products

Ethical Partnerships

Understanding Clean Beauty

The IKOU Experience

How to Prepare for Your Spa Treatment

What Should I Wear to My Appointment?

What Happens During an IKOU Treatment?

SPA | Our Guests' Journey

What is IKOU's Shipping & Delivery Policy?

Where is my order? (Tracking Guide)

How to find tracking email?

How long does delivery take?

Do you ship internationally?

Why is my order delayed?

What happens if my order is out of stock?

My order arrived damaged or missing items

Can I change or cancel my order after placing it?

Orders & Shipping

Are IKOU Products Vegan and Cruelty-free?

Why Does My Skin Feel Tight After Cleansing?

How Often Should I Use a Mask?

Can I Use Active Products Together?

Why Has My Product Colour or Scent Slightly Changed?

IKOU Skincare FAQs

Candle Care Recommendations

What is the recommended burn time for candles?

Why Is My Candle Scent Not Projecting Strongly?

What should I do if my candle gets too hot or shows signs of overheating?

IKOU Candles FAQs

How Do I Use and Heat My IKOU Eye Pillow?

Can I Heat or Chill My IKOU Eye Pillow?

What Are the Benefits of Using an IKOU Eye Pillow?

How Do I Clean and Care for My IKOU Eye Pillow?

Is the IKOU Eye Pillow Suitable for Sensitive Skin or Eyes?

IKOU Eye Pillow FAQs

How Do I Dry Brush My Body Effectively?

What Are the Benefits of Dry Brushing?

How Often Should I Dry Brush?

Should I Dry Brush Before or After Showering?

How Do I Clean and Care for My IKOU Dry Body Brush?

Can I Use a Dry Body Brush on Sensitive or Broken Skin?

IKOU Japanese Dry Body Brush

How Do I Use My IKOU Bamboo Scalp Massage Brush?

What Are the Benefits of Scalp Massage?

Can I Use My Bamboo Scalp Massage Brush on Wet or Oily Hair?

How Do I Clean and Care for My IKOU Bamboo Scalp Massage Brush?

Is the IKOU Bamboo Scalp Massage Brush Suitable for Sensitive Scalps?

Can I Use My Bamboo Scalp Massage Brush With Hair Oils or Treatments?

IKOU Bamboo Scalp Massage Brush

Can I use essential oils on my skin?

Reed Diffuser Performance

Natural Ingredients & Seasonal Variation

IKOU Essential Oils & Diffusers

Why Does Magnesium Spray Tingle?

IKOU Magnesium Products

How should I store my IKOU products?

How Long Do Products Last After Opening?

How to Recycle IKOU Packaging

Storage Recommendations for Essential Oils & Natural Products

IKOU Products' Storage, Shelf Life, and Packaging

Where are IKOU products made?

Are IKOU products palm oil-free?

Why are there black specks in my IKOU body scrub?

Product Information & Ingredients

Are IKOU products safe during pregnancy?

Are your products safe for pets? (especially for diffusers and candles)

Safety & Special Considerations

Product Information

What is your returns policy?

How do I request a return or exchange due to change of mind?

What if my product is faulty or damaged?

How long do refunds take?

What items are non-returnable?

Returns, Refunds, & Exchanges

Where Can I Use My IKOU Gift Voucher?

Is There an Expiration Date on My Gift Voucher?

Do We Offer Physical and Digital Gift Vouchers?

What Is an IKOU E-Voucher?

Can I Use My IKOU Gift Voucher at a Stockist?

Gift Vouchers

What is The Interval Loyalty Program?

How Do I Join The Interval Loyalty Program?

What Are The Interval Membership Levels?

What Counts Towards My The Interval Eligible Spend?

How Do I Move Up or Maintain My Membership Level?

Will My Previous IKOU Purchases Count Towards My Membership?

What Rewards and Benefits Can I Receive?

How Do I View and Redeem My The Interval Rewards?

Can I Use Multiple The Interval Rewards on One Order?

How Do The Interval Birthday Rewards Work?

Why Has My Membership Level or Eligible Spend Changed?

Why Hasn't My Purchase Been Added to My The Interval Eligible Spend?

What Happens to My The Interval Reward if I Return an Order?

Can I Merge or Transfer The Interval Accounts and Rewards?

IKOU Loyalty - The Interval

What is an IKOU subscription?

How do I manage or edit my subscription?

How often will I receive my subscription?

How do I cancel my subscription?

What happens if my subscription payment fails?

How do I update my subscription payment method?

Can I add one-time products to my subscription order?

How much is shipping for subscription orders?

How do I update my subscription shipping address?

Can I have more than one active subscription?

How do I skip my next IKOU subscription delivery?

IKOU Subscriptions

What payment methods do you accept?

Is my payment information secure?

Payment issues

How do I use a discount code?

Common Issues with Rewards & Discount Codes

Why isn’t my discount code working?

Does IKOU offer gift cards?

Payments, Promotions, and Discount Codes

How do I use an IKOU diffuser?

Different Diffuser Settings

Diffuser Troubleshooting

How Do I Clean & Maintain My IKOU Ultrasonic Diffuser?

Diffuser Guidance for Safe Usage

Which essential oils can I use in my IKOU diffuser?

Aromatherapy & Diffusers

How do I contact IKOU?

How Do I Contact IKOU Wholesale?

How Do I Contact IKOU Marketing?

Contact & Customer Support