What is your returns policy?Updated 3 months ago
Return and Exchange Policy
We want you to love every IKOU product you bring home. If something isn't quite right, here's everything you need to know about our returns and exchanges policy.
Return & Exchange Conditions
We happily accept returns and exchanges for change of mind provided all of the following conditions are met:
- Items are in perfect, unopened condition and in their original packaging
- Request is made within 30 days of purchase
- Proof of purchase is provided
- Item is not a sale item — sale items are excluded from returns and exchanges
How to Start a Return or Exchange
Returns and exchanges must be pre-authorised before sending anything back to us. To get started:
- Fill in the form on our Contact Page with your request details
- Our team will review your request and send you return instructions
- Send your item back following the instructions provided
- For exchanges — once we receive your item in perfect condition, we'll dispatch your new product right away
Return Shipping Costs
| Cost | |
|---|---|
| Return shipping | At your own expense |
| Re-delivery fee (Australia-wide) | $9.95 |
| Re-delivery fee (International) | Calculated by Australia Post |
Important Notes for Exchanges
- Your exchange item will not be dispatched until we have received and inspected your original purchase
- For items valued over $49, we strongly recommend using a trackable shipping service or purchasing shipping insurance
- Please note that IKOU cannot guarantee receipt of returned items — trackable postage protects you as the sender
Still need help?
We're here for you. If you couldn't find what you were looking for, our customer care team is happy to assist.
🕐 Customer Care Hours (AEST)
Mon – Thu: 9:00am – 5:00pm Fri: 9:00am – 3:00pm